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Learn about the five step process to fibre installations

You will be guided through the fibre installation process by your service provider who will answer your questions and set out a process roadmap to ensure you understand what happens and when it will happen during the fibre installation process.

As part of the connection process you will need to consider which installation options best suit the home you live in. Rights of access may need to be considered if you live down a right of way, on a shared driveway or an apartment.

If you rent, be aware that only the property owner can give permission to have fibre installed.

There are five steps to install fibre at home:

  1. Choose an ISP/Service Provider
  2. Gain authorisation
  3. Pre-installation appointment
  4. Build
  5. Connection

Process overview

New Zealand fibre installation process overview

 

 

 

After you have used the address checker to see if fibre is available in your area, choose a service provider. Decide which broadband package best suits your household needs, including speed and data cap. The service provider will contact the Local Fibre Company (LFC) to:

  • Pass on any relevant specific information about you and your property that you have provided;
  • Arrange an initial site visit where a qualified technician will visit your property and work through with you the best way to install the fibre outside and inside your home;
  • Arrange and carry out physical installation including any reinstatement of property surfaces.
  • Generally, your service provider is the point of contact for technical support, however, during the fibre installation the LFC will be talking to you directly.

 

How long does it take?

Ideally, fibre installation should only take a few weeks, but it can take a lot longer due to high demand or if consents are required.

Thousands of New Zealanders have already ordered fibre which means Local Fibre Companies (LFC's) are working diligently to connect homes as quickly as possible. If you are already in the queue your LFC will contact you as soon as they are able to arrange installation.

If you have a shared situation and need to arrange consents this can slow the process as you rely on others to complete the forms. Likewise, if you are renting and need to obtain consent from a landlord via a property manager.

Step 1: Choose a service provider

After you have used the address checker to see if fibre is available in your area, choose a service provider. Decide which broadband package best suits your household needs, including speed and data cap. The service provider will contact the Local Fibre Company (LFC) to:

  • Pass on any relevant specific information about you and your property that you have provided;
  • Arrange an initial site visit where a qualified technician will visit your property and work through with you the best way to install the fibre outside and inside your home;
  • Arrange and carry out physical installation including any reinstatement of property surfaces.
  • Generally, your service provider is the point of contact for technical support, however, during the fibre installation the LFC will be talking to you directly.

Step 2: Gain authorisation

If you live in a self-contained home that you own, you will not require consent, other than to provide authorisation to commence with the installation.

However, if you live down a right of way or apartment building consent is needed from your neighbours or a body corporate.

If you are renting, you will need to seek consent from your landlord before the installation can proceed.

It can take time to gain authorisation from everyone affected by the installation in the shared situation, for example everyone in your apartment building or shared driveway. The Local Fibre Company (LFC) will manage this process and keep you informed of the steps and timeframes.

Step 3: Pre-installation appointment

The Local Fibre Company (LFC) installer will arrange a pre-installation appointment referred to as the site scope visit.

At this time, the installer will discuss appropriate options for the fibre installation, usually underground or aerial, that best suits your premises. They will discuss where the External Termination Point (ETP) is located that connects the fibre from the street to the house and where the Optical Network Terminator (ONT) will be located in your home.

Once the installation plan is agreed, you sign a contract and the installation is scheduled.

If you are in a shared situation, the LFC will make the fibre available to everyone, but will only install into your home.  This means that in the future your neighbours can install fibre to their homes.

The LFC covers the cost of most residential properties. This includes connecting your property to the fibre network in your street, reinstating any surfaces that have been disturbed, installation of the ETP, installation of the ONT and connecting to your new modem.

There are some costs to be aware of; if you require additional power plugs for the installation, requesting another installation option, moving the ONT after installation or additional hard wiring for fibre sockets.

Check your installation plan with your LFC thoroughly before signing.

Step 4: Build

The next step is installing the fibre from the road into your home and it done in two stages.

The installer follows your agreed install plan (this could be via aerial, underground duct, buried cable, mounted along a fenceline) and connects the fibre to your home's External Termination Point (ETP) which is a small box installed at an agreed location on the outside of your house.

You don't need to be home for this to be completed.

Step 5: Connection

Once the fibre is built to the outside of your house, it now needs to be connected internally.

A technician returns to complete the internal wiring and installation of the fibre to another small box inside your house called the Optical Network Terminal (ONT).

You will need to be home for up to four hours for this visit whilst the technician brings the fibre, from the outside to the inside of your home.

The technician will complete the internal wiring and installation of the new fibre equipment i.e. a new modem, in the agreed position. The technician will test the equipment to ensure connection of the broadband service and the landline telephone service (if this has been ordered) before leaving.

If a new modem has been installed you will need to reset your Wifi password for any remote devices within the home for connectivity. If you have any issue during this process you should contact your service provider.

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Last Modified On Friday, 30 September 2016