Introduction
The Code for Information on International Mobile Roaming Services and Charges (International Mobile Roaming Code) was endorsed by the TCF in May 2011.
The International Mobile Roaming Code sets out minimum consumer information standards for outbound International Mobile Roaming (IMR) and details initiatives to improve transparency of IMR prices and how to use IMR services.
The code is supported by a separate Guide that sets out the recommended parameters to be used by Service Providers in providing examples of the likely charges for common uses of roaming.
Background
Consumers need information standards to inform them of roaming costs and options. New Zealand operators already provide detailed pricing information to roaming customers and have for example, moved to reduce the complexity of roaming plans by initiatives such as changing to zone based pricing.
Despite these efforts, operators are aware of continuing customer concerns about bill shock related primarily to international data roaming. In addition, a 2010 joint Australia/NZ Government discussion paper (“discussion paper”) concluded that transparency of trans-Tasman prices in New Zealand is inadequate.
While the TCF is not in a position to make pricing recommendations, it has prepared consumer information standards that aim to enhance end user’s awareness of roaming options and their ability to make effective choices when it comes to roaming.
The objectives of the Code are to ensure consumers are more informed about the costs of using roaming services; to prevent 'bill shock'; and to make consumers aware of alternative services that allow them to better manage their overall costs.
Related Information
Reference Documents
Federal Communications Commission
GSM Association
Links to specific papers/initiatives:
Europe
OECD
Australia