Code Introduction
Late in 2006 the TCF finalised Customer Transfer Codes for regulated and non-regulated telecommunication services. These Codes set out practices that telecommunication providers must comply with whenever a customer requests a transfer of its telecommunications services.
The codes govern the transfer of a customer’s telecommunications services between service providers to ensure a seamless transition resulting in a high quality, uninterrupted service. One code covers regulated Telecom services and the other non-regulated Telecom services.
The Non-regulated Customer Transfer Code was effective from 3 August 2007 and the Regulated Customer Transfer Code was effective from 12 July 2007.
Customer Transfer Code Review
A new Customer Transfer Code working party was established in September 2008 to review and propose changes to the Code based on submissions received. For more information visit the Current Workstreams > Customer Transfer Code page.
Related Information
Signatories to the Code
Regulated Customer Transfer Code
The Regulated Code is applicable to all Service Providers and Access Service Deliverers who participate in the Transfer of Telecommunications Services. This Code is not intended to impact on other parties who do not have obligations under this Code.
Non-regulated Customer Transfer Code
The organisations listed below are signatories to the non-regulated code: