Why Join the Scheme

Benefits for Members

While the TDR scheme has obvious appeal to consumers, becoming a member of the Scheme also offers significant benefits to telecommunications providers:

• New members will be joining the major New Zealand telecommunications providers in taking a proactive approach to providing consumers with prompt, unbiased resolution of disputes
• The TDR sets an industry standard that consumers will increasingly expect all telecommunications providers to adhere to
• Scheme members are able to display a TDR ‘Quality Mark’ on their collateral, highlighting to customers that they are committed to delivering superior customer service
• Industry cooperation strengthens public confidence and is keeping with the objectives of the Government
• The TDR is free to join and if there are no complaints about a member, that telecommunications provider does not incur any charges but still benefits from being able to promote itself as a member of the Scheme.
  

Once Scheme Members code compliance date has past, Scheme  Members are entitled to use the Scheme branding on their website, customer invoices and other commmunications

For more information on the TDR scheme go to www.tdr.org.nz.