Codes & Guidelines

Community Engagement for New Wireless Facilities
A set of Community Engagement Guidelines have been developed by the TCF to help wireless network operators standardise their approach to engaging with the community in relation to new or upgraded wireless facilities.
Co-siting
Co-siting means the location of a Co-Siting Party’s Equipment or Infrastructure on the same property or premises as that on which the Original Party’s existing equipment is installed. For clarification co-siting does not include any instance where the Co-Siting Party’s Equipment or installation is installed wholly or partially within the Original Party’s freehold property, lease or licence area or installed on or within the Original Party’s Equipment.
Customer Complaints and Dispute Resolution
The TCF has established a self-regulatory regime for Customer Complaints and Dispute Resolution.
- Why Join the Scheme
- How to Join
- Scheme Members
- Scheme Agent
- Governing Council
  The Council is responsible for overseeing the Telecommunications Dispute Resolution Scheme
Customer Service Standards
Industry agreed service standards which apply to customers of telecommunications service providers who have joined the scheme.
Customer Transfer Procedures
The Customer Transfer code governs the transfer of a customer's telecommunications services between service providers to ensure a seamless transition
- Parties to the Code
- Service Providers
Disconnection
The Disconnection Code was finalised and endorsed by the TCF in late 2008. The Code sets out the principles and guidelines which telecommunications providers should comply with in developing operating and applying disconnection policies for residential customers
Emergency Services
The Emergency Calling Code was endorsed by the TCF Board on 6th November 2009. This is a a voluntary code which sets standards for calls to emergency services to assist in providing the general public with the reassurance of a responsible industry approach to emergency services.
Interception
The Interception guidelines will assist Network Operators and Service Providers in complying with the TICA in an efficient, timely and cost effective manner.
- Interception Links
  Links to Interception related sites
Internet Service Provider Anti-Spam
Representatives from the TCF, InternetNZ and the Marketing Association formed a joint Working Party to develop an industry code of practice to reduce email spam.
Mobile Content
TCF code relating to inappropriate use of mobile technology.
Mobile Premium Messaging Services
The Mobile Premium Messaging Code sets out the rights and obligations of Providers for all Premium Messaging Services which are accessed by a Customer in New Zealand or provided by a Content Service Provider which is operating in New Zealand.
- Customer Information
- Signatories
  Signatories to the Premium Messaging Services Code
Unauthorised Use of Cellphones in Prisons
This Code will govern the process, terms and conditions under which spectrum management right holders will grant Spectrum Licences to the Department of Corrections for the purposes of controlling mobile phone calls to or from mobile phones located within prisons and prison boundaries.