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Codes & Guidelines

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  • Community Engagement for New Wireless Facilities

    A set of Community Engagement Guidelines have been developed by the TCF to help wireless network operators standardise their approach to engaging with the community in relation to new or upgraded wireless facilities.

  • Co-siting

    Co-siting means the location of a Co-Siting Party’s Equipment or Infrastructure on the same property or premises as that on which the Original Party’s existing equipment is installed. For clarification co-siting does not include any instance where the Co-Siting Party’s Equipment or installation is installed wholly or partially within the Original Party’s freehold property, lease or licence area or installed on or within the Original Party’s Equipment.

  • Customer Complaints and Dispute Resolution

    Self-regulatory regime for Customer Complaints and Dispute Resolution.

  • Customer Transfer Procedures

    The Customer Transfer code governs the transfer of a customer's telecommunications services between service providers to ensure a seamless transition. The Regulated version of this Code is applicable to all NZ Service Providers and Access Service Deliverers who participate in the transfer of telecommunications services. The non-Regulated version of this Code has three signatories.

  • Disconnection Code

    The Disconnection Code was finalised and endorsed by the TCF in late 2008. The Code sets out the principles and guidelines which telecommunications providers should comply with in developing operating and applying disconnection policies for residential customers

  • Emergency Services

    The Emergency Calling Code is a voluntary code which sets standards for calls to emergency services to assist in providing the general public with the reassurance of a responsible industry approach to emergency services.

  • Interception

    The Interception guidelines will assist Network Operators and Service Providers in complying with the TICA in an efficient, timely and cost effective manner.

  • International Mobile Roaming

    The International Mobile Roaming Code containing information that should be provided to customers about international mobile roaming.

  • Internet Service Provider Anti-Spam

    Representatives from the TCF, InternetNZ and the Marketing Association formed a joint Working Party to develop an industry code of practice to reduce email spam.

  • Mobile Content

    TCF Code of Practice for the Provision of Content via Mobile Phones.

  • Mobile Messaging Services

    The Mobile Messaging Services Code is a self regulated industry code of practice that provides guidelines on the operation of both Chargeable (e.g. Premium) and non-Chargeable Mobile Messaging services.

  • PayforitNZ Trusted Mobile Payments

    The PayforitNZ Trusted Mobile Payment Framework is a working party established to develop a framework to promote a safe and trustworthy environment under which mobile phone users may purchase goods and services, and charge the cost to their mobile phone accounts.

  • Premises Wiring

    TCF Premises Wiring working party information.

  • Principles for New Subdivision Infrastructure

    Guidelines for Territorial Authorities on minimum standards for telecommunications infrastructure for new subdivisions.

  • Unauthorised Use of Cellphones in Prisons

    This Code will govern the process, terms and conditions under which spectrum management right holders will grant Spectrum Licences to the Department of Corrections for the purposes of controlling mobile phone calls to or from mobile phones located within prisons and prison boundaries.

Last Updated 1 Sep 2011