For Consumers

In New Zealand, with an estimated population of 4.4 million residents; there are approximately 4.7 million mobile connections, 1.88 million fixed line connections and 1.09 million broadband connections operating (as at June 2010).

In this section you will find an overview of the telecommunications industry and information of relevance to consumers including:

• Industry Overview – An overview of New Zealand’s telecommunications industry.
  
  
• Business Phone System Hacking – Tips on how you can protect your business against PABX fraud.
  
  
• Copyright Infringement – Information for customers about the process copyright owners can use when they consider a New Zealand internet user has infringed their copyright via file sharing.
  
  
• Customer Complaints - How to make a complaint about your telecommunications service provider.
  
  
• Porting your phone number – An overview of the process that enables you to change your local or mobile phone provider, without changing your phone number.
  
  
• Ultra-Fast Broadband – What it is and what it means for you.
  
  
• Wiring your home for tomorrow - Advice for homeowners and cable installers on telecommunications wiring requirements to ensure you can access high-speed broadband services.
  
  
• Telecommunications Industry Terminology - Our industry is full of technical terms and acronyms. Find the meanings of common terminology used.
  
  
• Useful Links - Useful links to other organisations and websites.