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Check whether your mobile handset has been blocked

Mobile handset blacklistingAvoid buying a phone you can't use!

Check to see if a mobile phone has been blocked by NZ mobile phone carriers by entering the device’s IMEI number here.

To obtain your IMEI number press *#06# on your mobile phone. The IMEI number may also be found on a white label underneath the battery of your device.


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This service is limited to 5 queries per day by New Zealand consumers only.

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  • This blacklisting data only applies to New Zealand mobile carriers and will not include data from international networks. If your device works in New Zealand it may not work on international networks and vice versa.
  • This website uses a GEOIP lookup to determine if you are in New Zealand. Some network setups,including the use of VPNs or global services from your ISP may mask your location so that you cannot use this service from your current internet connection.

What do the results mean?

Not on the blacklist at this time

The IMEI you entered is not on the IMEI database. It has not been reported lost or stolen. However:
  • The TCF website will only list phones that have been IMEI blocked at the time you conduct the search.
  • Just because an IMEI is not showing as blacklisted in these results, does not guarantee that it that won’t be blacklisted in the near future.
  • This list is updated on a daily basis, but phones can be blacklisted up to 90 days after an event or fraudulent activity took place.

Black: Stolen or Lost

The IMEI you entered is listed on the IMEI blacklisting database. The device will not work in New Zealand.
  • If the phone you are using has become blacklisted, contact your mobile provider in the first instance.
  • Only the owner who reported the phone lost or stolen can request to remove an IMEI Block. This is requested though the mobile provider with whom they made the original report.
  • If you purchase a second hand device and that device is or becomes blacklisted, you will not be able to have the device un-blacklisted. Contact the seller.
  • If the seller is un-contactable or uncooperative and you bought the device online (e.g. TradeMe) you should report the matter to the online marketplace directly. You can also file a complaint with the New Zealand Police.
  • In some cases, to reduce insurance fraud, insurance companies can have the device listed as lost or stolen directly if they receive an insurance claim on the device. In such cases, the seller will need to deal with their insurance agent.
  • In all other instances, including if the above is not practical or possible or if the seller was not responsible for blacklisting the device, contact your service provider.
  • In order to obtain a working service to make phone calls and send texts etc., you will need to use an alternate handset.

Disclaimer

This service only identifies wireless devices reported lost, stolen or fraudulently obtained to New Zealand mobile providers after 9 December 2013. It can take up to 48 hours from the time someone reports a device as lost or stolen before it is added to the Blacklist and blocked from all New Zealand wireless networks. As a result, even though a device is not on the Blacklist, that device may eventually be placed on the Blacklist and be blocked by New Zealand wireless network carriers at a later time.

In certain circumstances, a wireless service provider may block a particular device because of billing issues with the owner. In such cases, the wireless device would not appear on the Blacklist, however the wireless device would remain blocked with that carrier. Other New Zealand carriers may or may not allow such a wireless device to be used on their wireless networks. The fact that a wireless device does not appear on the Blacklist does not guarantee it will not be blocked.

TCF, ITS MEMBERS AND LICENSORS DO NOT WARRANT OR GUARANTEE THAT THESE SERVICES OR THE BLACKLIST WILL OPERATE ERROR-FREE OR WITHOUT FAILURE OR INTERRUPTION, OR THAT ANY COMMUNICATIONS WILL BE PRIVATE OR SECURE.

TCF, ITS MEMBERS AND LICENSORS DISCLAIM ANY OTHER REPRESENTATIONS, WARRANTIES AND CONDITIONS EXPRESS IMPLIED OR STATUTORY, INCLUDING ANY WARRANTY OF FITNESS FOR PARTICULAR PURPOSE, OR RELIABILITY OR AVAILABILITY OF THE SERVICES OR THE BLACKLIST.

IN NO EVENT WILL THE TCF, ITS MEMBERS AND LICENSORS, OR ANY PERSON OR ENTITY INVOLVED IN LICENSING, CREATING, PRODUCING OR ADMINISTERING THE SERVICES OR THE BLACKLIST, BE LIABLE IN CONTRACT, IN TORT (INCLUDING FOR ITS OWN NEGLIGENCE) OR UNDER ANY OTHER LEGAL THEORY (INCLUDING STRICT LIABILITY) FOR ANY DAMAGES, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, CONSEQUENTIAL, OR SIMILAR DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR REVENUES, LOSS OF USE, OR SIMILAR ECONOMIC LOSS, ARISING OUT OF THE USE OF THE SERVICES OR THE BLACKLIST.

This service is limited to use by New Zealand consumers only and is intended to verify the status of previously-owned wireless devices. TCF reserves the right to deny use to this service for reasons of abuse. ANY COMMERCIAL USE OF THIS SERVICE OR ANY SUSPECTED COMMERCIAL USE MAY RESULT IN LEGAL ACTION.

The Blacklist includes GSM, HSPA and LTE devices. It does not include CDMA devices.

Last Updated 11 Dec 2014