Check the status of your handset in New Zealand
Avoid Purchasing a Blocked Phone
Each GSM, HSPA and LTE wireless device has a unique International Mobile Equipment Identity (“IMEI”) number. When a phone is lost or stolen, the user of the phone can request to block the phone through their mobile carrier. The New Zealand mobile phone carriers have an agreement so that blocked phones can’t be used on each other’s networks. You can check to see if a device has been blocked by entering the IMEI number below and clicking "Lookup".
PLEASE NOTE: This IMEI check only provides details of those phones reported and blocked at the time of the inquiry. If the owner of the phone has not reported it lost or stolen prior to your query, the resulting IMEI check cannot identify it as a lost or stolen handset. There may be a delay between reporting the device lost or stolen and its entry on the database.
You can obtain your 15 digit IMEI number by pressing *#06# on your mobile phone. Alternatively, the IMEI number should also be on a white label found underneath the battery of the device.
Note: This website uses a GEOIP lookup to determine if you are in New Zealand. Some network setups, including the use of VPNs or global services from your ISP may mask your location so that you cannot use this service from your current internet connection.
What do the results mean?
Not on the blacklist at this time: The IMEI you entered is not on the IMEI database. It has not been reported lost or stolen.
Black: Stolen or Lost: The IMEI you entered is listed on the IMEI blacklisting database. The device will not work in New Zealand.
My IMEI is Blacklisted, what do I do now?
If the IMEI is listed as "Black: Stolen or Lost" it will not work in New Zealand. You should:
- If you bought the device second hand, contact the seller. Only the person who listed the device as stolen or lost can get it removed from the blacklist and if that was the seller you will need them to get the phone unblacklisted. Remember, it can take up to 30 days for a previous owner to report the device lost or stolen, so the device may appear on the blacklist after you purchase it from the second hand seller. In some cases, to reduce insurance fraud, insurance companies can have the device listed as lost or stolen directly if they receive an insurance claim on the device. In such cases, the seller will need to deal with their insurance agent. If the seller is uncontactable or uncooperative and you bought the device online (eg TradeMe) you should report the matter to the online marketplace directly. You can also file a complaint with the New Zealand Police.
- In all other instances, including if the above is not practical or possible or if the seller was not responsible for blacklisting the device, contact your service provider.
- In order to obtain a working service to make phone calls and send texts etc, you will need to use an alternate handset.
- The TCF website will only list phones that have been IMEI blocked at the time you conduct the search and inputted into the database. The results may not be exhaustive.
- This list is updated on a daily basis, but phones can be blacklisted after being lost or stolen up to 30 days after the event, and if the phone has been linked to acts of fraud it can be blacklisted up to 90 days after the fraud took place. Just because an IMEI is not showing as blacklisted in these results, does not guarantee that it that won’t be blacklisted in the near future.
- "Stolen or lost" will include cases where the device was reported by a previous owner, as well as devices blacklisted by a carrier because it was linked to fraudulent behaviour. Recommendation: Always buy from a trusted and reputable source. If you are not buying a device from a retail store, we recommend that you request proof of ownership from a seller before you purchase a device and take all reasonable steps to assure yourself that the seller is able to legitimately sell the device to you. Remember, when buying second hand it is always "buyer beware".
- If the phone you are using has become blacklisted, contact your mobile provider in the first instance.
- Only the owner who reported the phone lost or stolen can request to remove an IMEI Block. This is requested though the carrier with whom they made the original report. Note: If you purchase a second hand device and that device is or becomes blacklisted, you will not be able to have the device unblacklisted.
- This blacklisting data only applies to New Zealand mobile carriers and will not include data from international networks. If your device works in New Zealand it may not work on international networks and vice versa.