You are here: Home Page > For Consumers > Check the status of your handset

Check the status of your handset in New Zealand

Avoid Purchasing a Blocked Phone

Blacklisted mobile phones

Each GSM, HSPA and LTE wireless device has a unique International Mobile Equipment Identity (“IMEI”) number.  When a phone is lost or stolen, the user of the phone can request to block the phone through their mobile carrier. The New Zealand mobile phone carriers have an agreement so that blocked phones can’t be used on each other’s networks. You can check to see if a device has been blocked by entering the IMEI number below and clicking "Lookup".

PLEASE NOTE: This IMEI check only provides details of those phones reported and blocked at the time of the inquiry. If the owner of the phone has not reported it lost or stolen prior to your query, the resulting IMEI check cannot identify it as a lost or stolen handset.  There may be a delay between reporting the device lost or stolen and its entry on the database.    

You can obtain your 15 digit IMEI number by pressing *#06# on your mobile phone.  Alternatively, the IMEI number should also be on a white label found underneath the battery of the device.


Search Now

This service is limited to 5 queries per day by New Zealand consumers only.

Error Verifying Location: Please enable javascript in your browser.

Note: This website uses a GEOIP lookup to determine if you are in New Zealand.  Some network setups, including the use of VPNs or global services from your ISP may mask your location so that you cannot use this service from your current internet connection.

What do the results mean?

Not on the blacklist at this time: The IMEI you entered is not on the IMEI database.  It has not been reported lost or stolen.  

Black: Stolen or Lost: The IMEI you entered is listed on the IMEI blacklisting database.  The device will not work in New Zealand.

My IMEI is Blacklisted, what do I do now?

If the IMEI is listed as "Black: Stolen or Lost" it will not work in New Zealand.  You should:

  • If you bought the device second hand, contact the seller. Only the person who listed the device as stolen or lost can get it removed from the blacklist and if that was the seller you will need them to get the phone unblacklisted.  Remember, it can take up to 30 days for a previous owner to report the device lost or stolen, so the device may appear on the blacklist after you purchase it from the second hand seller.  In some cases, to reduce insurance fraud, insurance companies can have the device listed as lost or stolen directly if they receive an insurance claim on the device.  In such cases, the seller will need to deal with their insurance agent.  If the seller is uncontactable or uncooperative and you bought the device online (eg TradeMe) you should report the matter to the online marketplace directly.  You can also file a complaint with the New Zealand Police.
  • In all other instances, including if the above is not practical or possible or if the seller was not responsible for blacklisting the device, contact your service provider.
  • In order to obtain a working service to make phone calls and send texts etc, you will need to use an alternate handset.

Important Information

  1. The TCF website will only list phones that have been IMEI blocked at the time you conduct the search and inputted into the database. The results may not be exhaustive.

  2. This list is updated on a daily basis, but phones can be blacklisted after being lost or stolen up to 30 days after the event, and if the phone has been linked to acts of fraud it can be blacklisted up to 90 days after the fraud took place. Just because an IMEI is not showing as blacklisted in these results, does not guarantee that it that won’t be blacklisted in the near future.

  3. "Stolen or lost" will include cases where the device was reported by a previous owner, as well as devices blacklisted by a carrier because it was linked to fraudulent behaviour. Recommendation: Always buy from a trusted and reputable source. If you are not buying a device from a retail store, we recommend that you request proof of ownership from a seller before you purchase a device and take all reasonable steps to assure yourself that the seller is able to legitimately sell the device to you.  Remember, when buying second hand it is always "buyer beware".

  4. If the phone you are using has become blacklisted, contact your mobile provider in the first instance.

  5. Only the owner who reported the phone lost or stolen can request to remove an IMEI Block. This is requested though the carrier with whom they made the original report. Note: If you purchase a second hand device and that device is or becomes blacklisted, you will not be able to have the device unblacklisted.

  6. This blacklisting data only applies to New Zealand mobile carriers and will not include data from international networks. If your device works in New Zealand it may not work on international networks and vice versa.

Disclaimer

This service only identifies wireless devices reported lost, stolen or fraudulently obtained to New Zealand mobile providers after 9 December 2013. It can take up to 48 hours from the time someone reports a device as lost or stolen before it is added to the Blacklist and blocked from all New Zealand wireless networks. As a result, even though a device is not on the Blacklist, that device may eventually be placed on the Blacklist and be blocked by New Zealand wireless network carriers at a later time.

In certain circumstances, a wireless service provider may block a particular device because of billing issues with the owner. In such cases, the wireless device would not appear on the Blacklist, however the wireless device would remain blocked with that carrier. Other New Zealand carriers may or may not allow such a wireless device to be used on their wireless networks. The fact that a wireless device does not appear on the Blacklist does not guarantee it will not be blocked.

TCF, ITS MEMBERS AND LICENSORS DO NOT WARRANT OR GUARANTEE THAT THESE SERVICES OR THE BLACKLIST WILL OPERATE ERROR-FREE OR WITHOUT FAILURE OR INTERRUPTION, OR THAT ANY COMMUNICATIONS WILL BE PRIVATE OR SECURE.

TCF, ITS MEMBERS AND LICENSORS DISCLAIM ANY OTHER REPRESENTATIONS, WARRANTIES AND CONDITIONS EXPRESS IMPLIED OR STATUTORY, INCLUDING ANY WARRANTY OF FITNESS FOR PARTICULAR PURPOSE, OR RELIABILITY OR AVAILABILITY OF THE SERVICES OR THE BLACKLIST.

IN NO EVENT WILL THE TCF, ITS MEMBERS AND LICENSORS, OR ANY PERSON OR ENTITY INVOLVED IN LICENSING, CREATING, PRODUCING OR ADMINISTERING THE SERVICES OR THE BLACKLIST, BE LIABLE IN CONTRACT, IN TORT (INCLUDING FOR ITS OWN NEGLIGENCE) OR UNDER ANY OTHER LEGAL THEORY (INCLUDING STRICT LIABILITY) FOR ANY DAMAGES, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, CONSEQUENTIAL, OR SIMILAR DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR REVENUES, LOSS OF USE, OR SIMILAR ECONOMIC LOSS, ARISING OUT OF THE USE OF THE SERVICES OR THE BLACKLIST.

This service is limited to use by New Zealand consumers only and is intended to verify the status of previously-owned wireless devices. TCF reserves the right to deny use to this service for reasons of abuse. ANY COMMERCIAL USE OF THIS SERVICE OR ANY SUSPECTED COMMERCIAL USE MAY RESULT IN LEGAL ACTION.

The Blacklist includes GSM, HSPA and LTE devices. It does not include CDMA devices.

Last Updated 30 Oct 2014