Check whether your mobile handset has been blocked
Avoid buying a phone you can't use!
Check to see if a mobile phone has been blocked by NZ mobile phone carriers by entering the device’s IMEI number here.
To obtain your IMEI number press *#06# on your mobile phone. The IMEI number may also be found on a white label underneath the battery of your device.
- This blacklisting data only applies to New Zealand mobile carriers and will not include data from international networks. If your device works in New Zealand it may not work on international networks and vice versa.
- This website uses a GEOIP lookup to determine if you are in New Zealand. Some network setups,including the use of VPNs or global services from your ISP may mask your location so that you cannot use this service from your current internet connection.
What do the results mean?
Not on the blacklist at this time
The IMEI you entered is not on the IMEI database. It has not been reported lost or stolen. However:
- The TCF website will only list phones that have been IMEI blocked at the time you conduct the search.
- Just because an IMEI is not showing as blacklisted in these results, does not guarantee that it won’t be blacklisted in the near future.
- This list is updated on a daily basis, but phones can be blacklisted up to 90 days after an event or fraudulent activity took place. Stolen phones may be blacklisted up to 30 days following the event; phones that have been used in a fraudulent manner may be blacklisted up to 90 days after the event as this activity often takes longer to detect.
Black: Stolen or Lost
The IMEI you entered is listed on the IMEI blacklisting database. The device will not work in New Zealand.
- If the phone you are using has become blacklisted, contact your mobile provider in the first instance.
- Only the owner who reported the phone lost or stolen can request to remove an IMEI Block. This is requested though the mobile provider with whom they made the original report.
- If you purchase a second hand device and that device is or becomes blacklisted, you will not be able to have the device un-blacklisted. Contact the seller.
- If the seller is un-contactable or uncooperative and you bought the device online (e.g. TradeMe) you should report the matter to the online marketplace directly. You can also file a complaint with the New Zealand Police.
- In some cases, to reduce insurance fraud, insurance companies can have the device listed as lost or stolen directly if they receive an insurance claim on the device. In such cases, the seller will need to deal with their insurance agent.
- In all other instances, including if the above is not practical or possible or if the seller was not responsible for blacklisting the device, contact your service provider.
- In order to obtain a working service to make phone calls and send texts etc., you will need to use an alternate handset.