Check the status of your handset in New Zealand
Avoid Purchasing a Blocked Phone
Each GSM, HSPA and LTE wireless device has a unique International Mobile Equipment Identity (“IMEI”) number. When a phone is lost or stolen, the user of the phone can request to block the phone through their mobile carrier. The New Zealand mobile phone carriers have an agreement so that blocked phones can’t be used on each other’s networks. You can check to see if a device has been blocked by entering the IMEI number below and clicking "Lookup".
PLEASE NOTE: This IMEI check only provides details of those phones reported and blocked at the time of the inquiry. If the owner of the phone has not reported it lost or stolen prior to your query, the resulting IMEI check cannot identify it as a lost or stolen handset. There may be a delay between reporting the device lost or stolen and its entry on the database.
You can obtain your 15 digit IMEI number by pressing *#06# on your mobile phone. Alternatively, the IMEI number should also be on a white label found underneath the battery of the device.
What do the results mean?
Not on the blacklist at this time: The IMEI you entered is not on the IMEI database. It has not been reported lost or stolen.
Black: Stolen or Lost: The IMEI you entered is listed on the IMEI blacklisting database. The device will not work in New Zealand.
- The TCF website will only list phones that have been IMEI blocked at the time you conduct the search and inputted into the database. The results may not be exhaustive.
- This list is updated on a daily basis, but phones can be blacklisted after being lost or stolen up to 30 days after the event, and if the phone has been linked to acts of fraud it can be blacklisted up to 90 days after the fraud took place. Just because an IMEI is not showing as blacklisted in these results, does not guarantee that it that won’t be blacklisted in the near future.
- "Stolen or lost" will include cases where the device was reported by a previous owner, as well as devices blacklisted by a carrier because it was linked to fraudulent behaviour. Recommendation: Always buy from a trusted and reputable source. If you are not buying a device from a retail store, we recommend that you request proof of ownership from a seller before you purchase a device and take all reasonable steps to assure yourself that the seller is able to legitimately sell the device to you.
- If the phone you are using has become blacklisted, contact your mobile provider in the first instance.
- Only the owner who reported the phone lost or stolen can request to remove an IMEI Block. This is requested though the carrier with whom they made the original report. Note: If you purchase a second hand device and that device is or becomes blacklisted, you will not be able to have the device unblacklisted.
- This blacklisting data only applies to New Zealand mobile carriers and will not include data from international networks. If your device works in New Zealand it may not work on international networks and vice versa.