Consumer member Pam is usually immune to the hard sell. But after a lengthy call from Origin Communications, she told us she felt bullied into switching her phone and internet services to the company. She says it then took several long phone calls to cancel the deal.

The Telecommunications Forum (TCF) has released a draft code for public comment on “full disclosure” and more consistent description standards for retail broadband offerings.

The TCF has issued the Draft Broadband Product Disclosure Code for public consultation.

“Fuelled by our ever-increasing use of smartphones and other mobile devices, New Zealanders almost doubled the amount of mobile data they used for the second year in a row. Fixed broadband data use also doubled in the last year with the average amount of data traffic per user now at 19GB per annum,” said Telecommunications Commissioner Dr Stephen Gale.

The Commerce Commission has today released an updated timetable for completing its determination of a cost-based price for wholesale broadband – the unbundled bitstream access (UBA) service.