Planned Outages

No planned outages at this time.

Network Terms

Under 19.1.1 of the Network Terms every effort must be made to ensure that Planned Outages that may affect LMNP do occur between 1am and 3am.

In the event that a Carrier identifies that they require an outage in the Carrier’s Network that may affect LMNP, that Carrier must advise all involved parties via phone call and email at least 5 Business Days before the outage occurs (Planned Outage).

If there is any change to the Planned Outage date or time the change must be advised to all parties via phone call and email as soon as possible.

Carriers must provide details of all Planned Outages (including any change to those Planned Outages) to the TCF and the TCF must ensure those details are provided on the TCF website and updated when there is any change.

There has been a LMNP Outage email set up which you can use for this.  It is NP.Outages@tcf.org.nz.  All parties to the NP Determination are included on this.  Details of individual carriers outage contacts can be found on the LMNP Outages/Faults Contacts page.