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Telecommunication Dispute ResolutionEnabling prompt, independent resolution of telecommunications disputes

What it is

The Telecommunication Dispute Resolution (TDR) Scheme is a regime for the management of telecommunications-related customer complaints.

Purpose

The purpose of the Scheme is to:

  • Provide prompt, independent resolution of disputes.
  • Encourage Scheme members to effectively resolve complaints themselves.
  • Educate the industry about systemic issues arising from disputes.

Who it applies to

  • TCF Members
  • Non-TCF Members who are telecommunications Service Providers and choose to become a member of the Scheme. Service providers do not need to be a member of the TCF to be a member of the Scheme.

Who it affects

Customers who are customers of TDR Scheme members

Signatories

Not all code signatories are service providers.

For a list of service providers who are members of the Telecommunications Dispute Resolution Service, visit the TDR website.

Code status

Code type: Mandatory code

Document version: 3rd edition. March 2016.

 

Looking for something else?

How to join

Information for Service providers on how to join the TDR Scheme.

Find out more

Complaints information for consumers

TDR offers a free independent service to residential and small business customers of telecommunications companies.

Find out more

How the TDR Scheme Works

Read about the governance structure of the Telecommunications Dispute Resolution scheme.

Find out more

Last Modified On Wednesday, 7 September 2016