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Ensuring a positive customer experience when transferring a fibre service between service providers

What it is

The Customer Transfer Code for Fibre (the Code) specifies the transfer process and supporting behaviour that service providers and Local Fibre Companies (LFCs) must adhere to when facilitating a transfer of a customer’s fibre telecommunications services in New Zealand.

Purpose

The purpose of the Code is to ensure a positive customer experience when they request to transfer their fibre services between service providers in New Zealand.

Who it applies to

This Code is applicable to service providers and LFCs who participate in the transfer of fibre telecommunications services.

It is not intended to impact on other parties who do not have obligations under this Code.

Who it affects

New Zealand telecommunications customers who request to transfer their fibre telecommunication service/s from one service provider to another.

Services covered by this code

This code applies to the transfer of fibre services between service providers that are delivered by a Local Fibre Company.

What it doesn't cover

  • Porting of local, mobile or toll-free numbers
  • Transfer of mobile phone service
  • Transfer of telecommunications services regulated under the Telecommunications Act 2001
  • Transfer of wholesale fibre services between Local Fibre Companies

Code status

Code type: Voluntary Code

Document version: 1st edition. March 2016.

Looking for something else?

Customer Transfer - Regulated services

Code for the transfer of regulated telecommunications services

Find out more

Service Provider Contacts

Service provider contact information for managing transfers

Find out more

UFB Partners

See who the Local Fibre Companies (LFC) are.

Find out more

Last Modified On Thursday, 3 November 2016