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What you need to know about changing service providers


For many people, once they have their home internet set up, they may only ever think about their service if they want to upgrade their speed or change their data plan. However, changing your internet service provider can bring savings, improved service or additional value through offers like free access to content streaming services.


Before you switch providers you should check the terms of your current contract. If you haven’t reached the end of the contract period you may incur an early termination fee. If you have a bundle of services (e.g. internet and power) you will also need to understand the implications if you choose to move only one service.

When you are ready to switch, contact the service provider that you would like to move your services to. They will guide you through the switching process. You must provide authorisation to the new service provider before your service can be transferred. The switching process is governed by two industry codes:


If you have decided to upgrade your internet to a new fibre connection in addition to changing service providers, the process of switching will be slightly different. Your new service provider will guide you through the fibre installation process which will require telecommunications infrastructure to be installed at your property. Learn more about the fibre installation process.

Looking for something else?

Why switch to fibre?

Being connected and online has become an essential part of our everyday lives. Ultra-fast broadband (UFB) delivered using fibre optic cable, is the next evolution of Internet connectivity.

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Porting your landline number

You may be able to keep your phone number if you change providers

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Find Available Services

See what type of broadband you can get at your address

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Last Modified On Tuesday, 28 January 2020