Other factors that can affect Broadband Performance

The physical distance between you and the content you are viewing. This means websites hosted overseas may load slower than those hosted locally.

Performance of other networks and equipment used to provide the content you are viewing.

Sometimes switching to a different service provider may improve speeds.

Your speed may be reduced by your service provider if you have exceeded your data cap or breached their fair usage policy. If for example you have used up your contracted data limit for the month, your service provider may limit your speed. To monitor your usage, check your usage meter or sign up for usage alerts.

Just like our public roads that experience peak hour congestion, internet speed depends on how many other people are online. At peak times, usually evenings, your internet speed may be slower due to an increase in traffic.