No two scams will be the same, but if you receive any type of suspicious call, we recommend you follow the procedure below:
1. Ignore the calls and caller’s instructions. Ask for any information you may need to verifiy the call's authenticity, then hang up.
2. Do not provide your name, your spouse or relative names, driver license details, passport details, contact details, credit card details, bank details, or transfer of money over the phone or through Cryptocurrency (Bitcoin, Ethereum, Litecoin, Monero etc.) or gift vouchers or cards (iTunes etc.)
3. Scammers may use caller ID spoofing technology to mask the phone number the call is coming from, and display a different number. Calls that appear to be from a local number, or number that belongs to someone you know, may not be originating from New Zealand at all. If you receive a suspicious call from a local number, hang up, wait five minutes, then call the number back to check the validity of the request (this step does not provide 100% guarantee as scammers may purchase NZ numbers and use them to funnel calls overseas, but provides good verification in case they are spoofing spouse/friend/relative or NZ government agency/company numbers).
5. Talk to a colleague, trusted friend or relative before you act. You may be overwhelmed by emotion and make an error in your judgment, especially in cases where law enforcement threats are made.
6. Report incident to NZ Police or CERT NZ.