No two scams will be the same, but if you receive any type of suspicious call, we recommend you follow the procedure below:
1. Ignore the calls and caller’s instructions. Ask for any information you may need to verify the call's authenticity, then hang up.
2. Do not provide your name, your spouse or relative names, driver license details, passport details, contact details, credit card details, bank details, or transfer of money over the phone or through Cryptocurrency (Bitcoin, Ethereum, Litecoin, Monero etc.) or gift vouchers or cards (iTunes etc.)
3. Scammers may use caller ID spoofing technology to mask the phone number the call is coming from, and display a different number. Calls that appear to be from a local number, or number that belongs to someone you know, may not be originating from New Zealand at all. If you receive a suspicious call from a local number, hang up, wait five minutes, then call the number back to check the validity of the request (this step does not provide 100% guarantee as scammers may purchase NZ numbers and use them to funnel calls overseas, but provides good verification in case they are spoofing spouse/friend/relative or NZ government agency/company numbers).
5. If you think you may have shared credit card or bank details with a scammer, call your bank immediately. If you may have shared a password, change it along with any other accounts that use the same login information. It can also be worthwhile to scan your computer for viruses if a scammer may have accessed your computer.
6. Report any incidents of scam calls, including Wangiri calls, to your service provider. If you are the victim of a targeted scam where the callers have access to your personal information, also contact NZ Police or CERT NZ.