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Latest Articles

  • A New Structure for the Telecommunications Dispute Resolution Service

    Published Thursday 1 Dec 2022

    The Telecommunications Dispute Resolution (TDR) service has undergone a year of change with a new structure launching early next year.

  • UFB Mission accomplished

    Published Friday 18 Nov 2022

    When the Ultra Fast Broadband project was first introduced by Steven Joyce after the 2008 election, my home internet was delivered by a Nokia M1122 modem and ran at a blistering 6Mbit/s download speed.

  • Staying one step ahead of the scammers

    Published Tuesday 15 Nov 2022

    “Hi mum, I dropped my phone and it's completely smashed... this is my new number.”

  • I’d like to speak to the manager, please

    Published Wednesday 5 Oct 2022

    The Commerce Commission has said it will begin requiring telcos to disclose whether they belong to the Telecommunications Dispute Resolution Service or not. I think this is a really good idea and commend the Commission for it.

  • The Digital Strategy for Aotearoa

    Published Thursday 22 Sep 2022

    Last week the long-awaited Digital Strategy for Aotearoa was launched at the Digital Boost birthday party. Long awaited in the sense that we haven’t had a digital economy strategy since National’s Building a Digital Nation, launched in 2016.

  • 5 Things To Know About Copper Withdrawal

    Published Thursday 15 Sep 2022

    In this blog we are going to share five things to know when it comes to the copper service network in New Zealand. The way we connect our landline and broadband services is changing, as our needs and requirements grow. For some of us that means learning far more about our phone systems than we’d ever expected to.

  • Change: The only constant

    Published Tuesday 16 Aug 2022

    Change can be very difficult to handle for some, doubly so if you’re not really invested in the new way of doing things. We see this all the time with locals opposed to development in their suburb, or even nations closing their doors to international investment or connections. The fear of something new is so much, that they just say no.

  • Comparing Apples With Apples

    Published Thursday 11 Aug 2022

    Kiwis are a careful lot when it comes to money. We like to know what we’re buying, what the costs will actually be and how to get the most out of our hard-earned cash. We've put together a code to help you compare apples with apples when choosing a telco provider.

  • A Whole New World of Connectivity - August Newsletter

    Published Thursday 4 Aug 2022

    Nothing really stands still in this industry. Now that the Marketing Alternate Services Codes have been finalised, attention turns to the governance of the industry’s dispute scheme and how we will future proof that for the years ahead...

  • Digital inclusion for all – why #NetsafetyWeek2022 is so important

    Published Tuesday 26 Jul 2022

    One of the big issues to face the telco sector that bubbled up during COVID lockdowns is the question of digital equity. In a world where telecommunication is as vital a utility as water or electricity, how do we make sure everyone can get online to access the services they need?

Last Modified On Monday, 23 May 2022