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Published Monday 23 Apr 2018


New Zealand's telco industry frequently collaborate on issues of importance to customer service delivery

 

There's no doubt New Zealand has a competitive telco market. In 2017, New Zealand's mobile calling plans averaged 7% cheaper than the OECD standard. Stats NZ’s latest Consumer Price Index shows a drop of 6.3% in the real cost of telco services for the year ending December 2017. And IDC reports the highly competitive retail side of telecommunications caused certain telco services to decrease in price by up to 27% last year alone.

Despite this robust competition in the retail space, members of New Zealand's telco industry frequently collaborate on issues of importance to customer service delivery. One such issue is scam calling activity reported by New Zealand consumers.

Recent media coverage of scam calling activity has brought attention to this issue, which the industry has been proactively collaborating on for several years behind the scenes. The TCF has now issued a draft code of practise, the Scam Calling Prevention Code, which formalises industry-wide processes to help reduce the instances of scam calls.

This code is one example of many commonly agreed processes between competing telcos in key areas of public importance. The TCF also facilitates several programmes such as emergency alerts and location services, product stewardship, and mobile blacklisting; all of which establish formal industry-wide processes, for the benefit of all New Zealanders.