Industry Standards & Guides

Code Compliance Framework

To enhance our industry's ability to self-regulate, promote compliance with TCF codes and increase consumer confidence in the provision of telecommunications services.

Broadband Product Disclosure Code

To allow consumers to easily compare broadband plans between service providers.

Customer Complaints and Dispute Resolution

To enable the prompt, effective resolution of customer complaints and to identify systemic issues arising from disputes and determinations.

Customer Transfer Code for Fibre

To define the processes that a service provider must adhere to when transferring a customer’s fibre telecommunications services between service providers.

Customer Transfer Code for Regulated Services

To define the processes that a service provider must adhere to when transferring a customer’s regulated telecommunications services consistent with the purpose and provisions of the Telecommunications Act.

Disconnection Code

To provide fair and consistent disconnection policies to service provider’s residential customers.

Scam Call Prevention Code

To reduce the volume of Call Scams by stopping them as close as possible to their source.

Community Engagement for New Wireless Facilities

To improve engagement with people adjacent or near the location of new or upgraded wireless facilities.

Co-siting

To enable a cooperative approach to co-siting radio-communications equipment.

IP Interconnection Voice Standards

To provide a baseline Network-to-Network Interconnection standard that enables New Zealand network operators to interconnect IP networks, primarily for the carriage of Voice over Internet Protocol calls.

Premises Wiring Guidelines

To provide recommendations for installers involved in providing generic or structured cabling (including fibre optic) for telecommunications services in residential and business premises.

Principles for New Subdivision Infrastructure Guidelines

To provide Territorial Authorities with guidelines for minimum standards for telecommunications infrastructure for new subdivisions.

UFB Ethernet Service Description

To provide an industry agreed baseline and framework for UFB Ethernet Access Layer 2 services.

IMEI Mobile Handset Blacklisting Code

To discourage the theft and fraudulent acquisition of mobile handsets and disrupt the operation of illegal markets dependent on such activity.

International Mobile Roaming Code

To help raise awareness of consumers of IMR services about tariffs and likely costs for mobile roaming.

Mobile Messaging Services

Encourage the responsible delivery of Messaging Services that are compliant with legal and regulatory obligations.

Mobile Phone Product Stewardship Scheme (RE:MOBILE)

To provide an avenue for anyone in New Zealand to donate unwanted mobile phones for re-use or recycling.

Emergency Services

To specify call quality and customer information standards for voice calls to emergency services to improve the delivery of emergency calls and promote user confidence in emergency services calling.

Interception Capability Guidelines

To assist network operators and service providers compliance with the Telecommunications (Interception Capability) Act in an efficient, timely and cost effective manner.

Unauthorised Use of Cell Phones in Prisons Code

To provide an agreed basis upon which the unauthorised use of mobile phones in prisons can be controlled through the use of interference generating transmitters or “jammers”.