Published Monday 3 Mar 2014
This Code is Mandatory for all TCF Members.
A key component of this Code is the requirement for Retail Service Providers to provide Offer Summaries for their mass market fixed-line residential broadband plans. The Offer Summaries are now displayed on Member's websites.
To further support the education of consumers about broadband, the TCF has also established a section on the website ‘About NZ broadband’. This is to assist consumers with understanding:
- The types of broadband internet available in New Zealand.
- Things to consider when choosing a broadband plan.
- Outline issues that can impact their broadband performance.
- The impacts on other services such as monitored alarms, that some broadband services can have.