Enabling prompt, independent resolution of telecommunications disputes
What it is
The Telecommunication Dispute Resolution (TDR) Scheme is a regime for the management of telecommunications-related customer complaints.
The purpose of the Scheme is to:
- Provide prompt, independent resolution of disputes.
- Encourage Scheme members to effectively resolve complaints themselves.
- Educate the industry about systemic issues arising from disputes.
Who it applies to
- TCF Members
- Non-TCF Members who are telecommunications Service Providers and choose to become a member of the Scheme. Service providers do not need to be a member of the TCF to be a member of the Scheme.
Who it affects
Customers who are customers of TDR Scheme members
Not all code signatories are service providers.
For a list of service providers who are members of the Telecommunications Dispute Resolution Service, visit the TDR website.
Code type: Mandatory code
Document version: 4th edition - Dec 2021