Published Thursday 21 Apr 2016
The UFB Product Forum is now a well-established forum for LFCs and RSPs to discuss fibre related issues. The Forum traverses a wide range of technical and operational issues across fibre services with its aim to provide a consultation process for changes affecting the UFB Wholesale Services Agreement and improving the customer experience.
The Forum is progressing a number of initiatives including:
- improving access for fibre installations in right of way and multi dwelling units premises;
- streamlining the third party consenting process and establishing an industry best practice;
- assessing an appropriate process for dealing with fibre customers who have been identified as being vulnerable;
- reviewing the fibre abandonment process with the aim to agree an industry solution to improve the customer experience.