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Published Thursday 21 Apr 2016


The UFB Product Forum is now a well-established forum for LFCs and RSPs to discuss fibre related issues.

 

The UFB Product Forum is now a well-established forum for LFCs and RSPs to discuss fibre related issues. The Forum traverses a wide range of technical and operational issues across fibre services with its aim to provide a consultation process for changes affecting the UFB Wholesale Services Agreement and improving the customer experience.

The Forum is progressing a number of initiatives including:

  • improving access for fibre installations in right of way and multi dwelling units premises;
  • streamlining the third party consenting process and establishing an industry best practice;
  • assessing an appropriate process for dealing with fibre customers who have been identified as being vulnerable;
  • reviewing the fibre abandonment process with the aim to agree an industry solution to improve the customer experience.

More information