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Last update: 3 November 2021

What it is

A Working Party has been established to develop a code which sets out the process for dealing with abandoned connections at a property to ensure that a customer's telecommunications services can be connected. 

The processes are to be aligned to the customer transfer processes for fibre and copper services.

By establishing an industry code service providers can provide a better customer experience for transitioning services for both departing and incoming customers at an address.


  • A code detailing the process for abandon connections for fibre and copper services between service providers and the network operator or LFC.

Who it applies to

  • Service Providers
  • Network Operators
  • Local Fibre Companies

Who it affects

  • Telecommunications services customers
  • Service providers
  • Network operators
  • Local Fibre Companies

Project Status

  • Final code drafting
  • Expected completion date early 2021

Working Party Members

Looking for something else?

Customer Transfer for Fibre

Code of practice for the transfer of fibre services

Find out more

Customer Transfer for regulated services

Code of practice for the transfer of regulated services, such as copper

Find out more

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Last Modified On Tuesday, 8 August 2023