Last update: 3 November 2021
What it is
A Working Party has been established to develop a code which sets out the process for dealing with abandoned connections at a property to ensure that a customer's telecommunications services can be connected.
The processes are to be aligned to the customer transfer processes for fibre and copper services.
By establishing an industry code service providers can provide a better customer experience for transitioning services for both departing and incoming customers at an address.
Deliverables
- A code detailing the process for abandon connections for fibre and copper services between service providers and the network operator or LFC.
Who it applies to
- Service Providers
- Network Operators
- Local Fibre Companies
Who it affects
- Telecommunications services customers
- Service providers
- Network operators
- Local Fibre Companies
Project Status
- Final code drafting
- Expected completion date early 2021
