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Providing clear, consistent information about broadband plans to customers

What it is

The Broadband Product Disclosure Working Party was established to develop a code that set out minimum standards which a service provider must provide to customers regarding how their fixed line, mass market broadband services are described, this was approved in 2013. The working party currently provides industry input into the development of the Commerce Commission’s Measuring Broadband New Zealand programme.

Deliverables

Broadband Product Disclosure Code

The Broadband Product Disclosure Code was completed in 2013. The Code covers fixed line residential broadband plans only. Residential mobile and wireless broadband plans may be included in a future iteration of this code. A review of the Code has been put on hold, until the Commerce Commission’s Measuring Broadband New Zealand programme has been fully implemented.

Measuring Broadband Performance

The Code requires service providers to present broadband performance information on a per-plan basis in their offer summaries to consumers.

The Commerce Commission monitors and reports on broadband performance in New Zealand and is currently implementing a new Measuring Broadband New Zealand (MBNZ) programme. Once the Commission’s MBNZ programme is in place the working party will commence with a review the Code.

Who it applies to

Retail Service Providers

Who it affects

Consumers of fixed line broadband services

Working Party Establishment

This Working Party was initially established in August 2012.

Working Party Members

Looking for something else?

Broadband Product Disclosure Code

Minimum standards for the disclosure of information regarding mass market residential fixed line broadband internet access plans to customers

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About broadband

Information for consumers about NZ broadband, options and performance

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Last Modified On Friday, 9 August 2019