Providing clear, consistent information about broadband plans to customers
What it is
The Broadband Product Disclosure Working Party was established to develop a code that set out minimum standards which a service provider must provide to customers regarding how their fixed line, mass market broadband services are described, this was approved in 2013. The working party currently provides industry input into the development of the Commerce Commission’s Measuring Broadband New Zealand programme.
Broadband Product Disclosure Code
The Broadband Product Disclosure Code was completed in 2013. The Code covers fixed line residential broadband plans only. Residential mobile and wireless broadband plans may be included in a future iteration of this code. A review of the Code has been put on hold, until the Commerce Commission’s Measuring Broadband New Zealand programme has been fully implemented.
Measuring Broadband Performance
The Code requires service providers to present broadband performance information on a per-plan basis in their offer summaries to consumers.
The Commerce Commission monitors and reports on broadband performance in New Zealand and is currently implementing a new Measuring Broadband New Zealand (MBNZ) programme. Once the Commission’s MBNZ programme is in place the working party will commence with a review the Code.
Who it applies to
Retail Service Providers
Who it affects
Consumers of fixed line broadband services
Working Party Establishment
This Working Party was initially established in August 2012.