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Published Monday 3 Mar 2014

The Broadband Product Disclosure Code came into effect on 1st March.


This Code is Mandatory for all TCF Members.

A key component of this Code is the requirement for Retail Service Providers to provide Offer Summaries for their mass market fixed-line residential broadband plans. The Offer Summaries are now displayed on Member's websites.

To further support the education of consumers about broadband, the TCF has also established a section on the website ‘About NZ broadband’. This is to assist consumers with understanding:
  • The types of broadband internet available in New Zealand.
  • Things to consider when choosing a broadband plan.
  • Outline issues that can impact their broadband performance.
  • The impacts on other services such as monitored alarms, that some broadband services can have.