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Last updated: 3 November 2021

Review of the Customer Transfer Code for Fibre Services

The TCF Customer Transfer Code determines the process and behaviours that Fibre Service Providers and Fibre Network Operators must following and when transferring a customer's fibre broadband and landline services from one Service Provider to another Service Provider.


  • A comprehensive review to align the Code to current industry transfer process. 
  • Improvements to ensure consumer's have a good customer experience when switching.

Who it applies to

  • Fibre Service Providers
  • Local Fibre Companies

Who it affects

  • Customers of fibre Telecommunications Services

Project Status

Final drafting stage - completion pending the publication of the Commerce Commission's RSQ prioritisation paper. 

Date established


Last Modified On Wednesday, 3 November 2021