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Developing consistent industry standards for the activities required to successfully install fibre at a customer’s premises

What it is

The Fibre Installation Process Working Party was established to develop a code which sets out the minimum requirements service providers and Local Fibre Companies must meet when installing fibre to improve the customer experience.

The objective is to enable consistent messaging and communications to customers about the fibre installation process.


  • Fibre Installation Code
  • Agreed reporting metrics for monitoring
  • Agreed change management plan to introduce the standards set out in the new Code.

Who it applies to

  • Service providers delivering fibre services
  • Local Fibre Companies

Who it affects

  • Fibre telecommunications services customers
  • Service Providers
  • Network Operators
  • Local Fibre Companies

Project Scope

In development

Date established

June 2016

Working Party Members

Last Modified On Friday, 7 July 2017