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To establish consistent industry standards for the activities required to successfully install and connect fibre services whilst delivering a good customer experience to consumers. 

What it is

The Fibre Installation Working Party was established to develop a code which sets out the minimum requirements Retail Service Providers and Local Fibre Companies must meet when installing and connecting fibre services at a customer's premises. 

Deliverables

  • Fibre Installation Code
  • Agreed reporting metrics for monitoring under the TCF Code Compliance Framework

Public Consultation

The TCF Fibre Installation Code has been issued for public consultation, interested parties are invited to make a submission. 

Submissions must be emailed to: clare.dobson@tcf.org.nz

The closing date for submissions is: 5pm, Friday 31 May 2019

All submissions unless stated otherwise, will be regarded as public and will be published on the TCF website.

Who it applies to

  • Retail Service providers delivering fibre services
  • Local Fibre Companies

Who it affects

  • Consumers
  • Retail Service Providers
  • Local Fibre Companies

Project Scope

Amended version approved February 2018

Date working party was established

June 2016

Working Party Members

Last Modified On Tuesday, 30 April 2019