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Marketing alternative telecommunications services during the transition away from copper.

What it is

New Zealand telecommunications consumers are experiencing a period of transition where New Zealand telecommunications infrastructure providers are shifting away from the provision of copper-based network technology to new, more advanced technologies.

The Commerce Commission has published guidelines under section 234 of the Telecommunications Act 2001 which provide advice on matters to be included in an industry RSQ code developed by the TCF.

The guidelines set out outcomes and principles to ensure that consumers transitioning off copper-based services are able to make informed choices about alternative telecommunications services and the marketing of those services to consumers.

Marketing Alternative Services Code

The TCF has commenced with a project to develop the Marketing Alternative Services Code (the Code). The Commerce Commission has set an expectation to develop a Code in 60 working days based on their published guidelines.

The TCF support initiatives that ensure consumers are well informed of the different technology options available that best suits their needs, and that they understand their rights to access telecommunications services.

The TCF will be engaging with wider industry and consumer focussed groups on the draft Code.

Working Party Members

  • 2degrees
  • Chorus
  • Enable Networks
  • NOWNZ
  • Spark
  • Trustpower
  • Tuatahi First Fibre
  • Vocus

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Last Modified On Thursday, 2 December 2021