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25 Jan 2023
I got a text message from a service provider recently giving me an authorisation code for a transaction. I hadn’t bought anything, so this was clearly a scam. The text message said “Use this Passcode to complete your online purchase with [a retailer]. Didn’t request this transaction? Call …” and then the number. Ha ha, you can’t catch me out like that.

Don't let mobile phone scams ruin your Christmas

13 Dec 2022
Christmas is a time of celebration, but scammers also have plenty of opportunities to cash in on the festive season. If you’re in the market for a phone or mobile device it pays to double check its pedigree before parting with your cash.

A New Structure for the Telecommunications Dispute Resolution Service

1 Dec 2022
The Telecommunications Dispute Resolution (TDR) service has undergone a year of change with a new structure launching early next year.

Avoiding Scam Callers

What should you do if you receive a suspicious call?

Broadband information for consumers

Find out what your options are for getting the best connection to the internet.

Copper Network and PSTN Withdrawal

The old copper network is past its use-by date and the PSTN service is moving to take advantage of new technologies. Find out more here...