Check the status of your handset
Use the IMEI lookup tool below to check if an IMEI is block listed
WARNING: This IMEI check only provides details of those phones reported and blocked at the time of the inquiry therefore it is not conclusive. If the owner of the phone does not report it lost or stolen prior to your purchase, the resulting IMEI check cannot identify it as a lost or stolen handset. Please note that the TCF does not action handset block listing. You will need to contact your mobile phone service provider if you want your handset block listed.
To obtain your IMEI number press *#06# on your mobile phone. The IMEI number may also be found on a white label underneath the battery of your device.
Please Note: If you have an eSIM the process of locating the number is different. Click here to find out how (refer ‘Switching with an eSIM).
- This bock listing data only applies to New Zealand mobile carriers. If your device works in New Zealand it may not work on international networks and vice versa.
- This website uses a GEOIP lookup to determine if you are in New Zealand. Some network setups, including the use of VPNs or global services from your ISP may mask your location so that you cannot use this service from your current internet connection.
What the results mean
- Red status: this IMEI number is currently block listed.
- Green status: this IMEI number is not currently block listed. However, it can take up to 48 hours from the time someone reports a device as lost or stolen before it is added to the Block List and blocked from all New Zealand wireless networks. As a result, even though a device is not on the Block list that device may eventually be placed on the Block List and be blocked by New Zealand wireless network carriers at a later time. Read the full disclaimer below for more details.
Frequently asked questions
Learn more about handset block listing and what to do if your mobile handset has been blocked or block listed.
This service only identifies wireless devices reported lost, stolen or fraudulently obtained to New Zealand mobile providers after 9 December 2013. It can take up to 48 hours from the time someone reports a device as lost or stolen before it is added to the Block List and blocked from all New Zealand wireless networks, and up to 120 days for fraudulently-obtained devices to be investigated and block listed. As a result, even though a device is not on the Block List, that device may eventually be placed on the Block List and be blocked by New Zealand wireless network carriers at a later time.
In certain circumstances, a wireless service provider may block a particular device because of billing issues with the owner. In such cases, the wireless device would not appear on the Block List, however the wireless device would remain blocked with that carrier. Other New Zealand carriers may or may not allow such a wireless device to be used on their wireless networks. The fact that a wireless device does not appear on the Block List does not guarantee it will not be blocked.
TCF, ITS MEMBERS AND LICENSORS DO NOT WARRANT OR GUARANTEE THAT THESE SERVICES OR THE BLOCK LIST WILL OPERATE ERROR-FREE OR WITHOUT FAILURE OR INTERRUPTION, OR THAT ANY COMMUNICATIONS WILL BE PRIVATE OR SECURE.
TCF, ITS MEMBERS AND LICENSORS DISCLAIM ANY OTHER REPRESENTATIONS, WARRANTIES AND CONDITIONS EXPRESS IMPLIED OR STATUTORY, INCLUDING ANY WARRANTY OF FITNESS FOR PARTICULAR PURPOSE, OR RELIABILITY OR AVAILABILITY OF THE SERVICES OR THE BLOCK LIST.
IN NO EVENT WILL THE TCF, ITS MEMBERS AND LICENSORS, OR ANY PERSON OR ENTITY INVOLVED IN LICENSING, CREATING, PRODUCING OR ADMINISTERING THE SERVICES OR THE BLOCK LIST, BE LIABLE IN CONTRACT, IN TORT (INCLUDING FOR ITS OWN NEGLIGENCE) OR UNDER ANY OTHER LEGAL THEORY (INCLUDING STRICT LIABILITY) FOR ANY DAMAGES, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, CONSEQUENTIAL, OR SIMILAR DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR REVENUES, LOSS OF USE, OR SIMILAR ECONOMIC LOSS, ARISING OUT OF THE USE OF THE SERVICES OR THE BLOCK LIST.
This service is limited to use by New Zealand consumers only and is intended to verify the status of previously-owned wireless devices. TCF reserves the right to deny use to this service for reasons of abuse. ANY COMMERCIAL USE OF THIS SERVICE OR ANY SUSPECTED COMMERCIAL USE MAY RESULT IN LEGAL ACTION.
The Block List includes GSM, HSPA and LTE devices. It does not include CDMA devices.