Emergency Services Communications

SafetyNet Critical Communications Limited (SafetyNet) is responsible for the communications for New Zealand’s emergency services and other public safety organisations including: Police, Fire and Emergency New Zealand, Hato Hone St John and Wellington Free Ambulance over the Public Safety Network.  

SafetyNet provide Location Information Services to New Zealand’s emergency services, which enables rapid location information cellular technology to help locate people in an emergency. 

• Emergency Caller Location Information
  In New Zealand, when a person calls 111 from a mobile device, the emergency call-taker automatically gets information about their location. This is Emergency Caller Location Information (ECLI) and has been in place since 2017. Find out more here 

• Device Location Information
  When a person has not themselves called 111 but there are grave fears for their health or safety, emergency services can locate their mobile device, subject to rigorous safeguards and controls.  This is Device Location Information (DLI) and has been in place from August 2025. Find out more here.