Complaints about access to your shared property for the purpose of fibre installation
The Utilities Disputes scheme offers a service to resolve disputes between network operators and third party property owners, when a network operator has exercised a statutory rights of access to shared property for the purpose of installing fibre on shared property.
Recent changes to the Telecommunications Act 2001 have created new statutory access rights to shared property for network operators. These rights are intended to speed up the process of installing fibre where shared driveways and apartment buildings are involved. The nature of the rights of access depends on the type of fibre installation.
In all cases, the network operator will write to the affected property owners to advise that it is exercising these rights of access, and the circumstances under which a dispute might be taken to Utilities Disputes Ltd. This scheme is designed to protect third party property owners by giving them somewhere to go if they believe that the network operator has not followed statutory processes or met appropriate quality standards.
How do I make a complaint to the Utilities Disputes scheme?
The Utilities Disputes scheme can investigate complaints about access to your shared property in order to install fibre.
Before contacting the disputes service, any issues must first be raised with the network operator the complaint has been made against.
Dollar value of complaints
The Commissioner can consider claims for amounts up to $50,000.
Disputes about telecommunications services
The Broadband Shared Property Access Disputes scheme covers statutory rights of access apply to installations of broadband equipment on shared property.
If you have a telecommunications dispute that is not about these statutory rights of access, please contact Telecommunications Dispute Resolution (TDR).