We establish Working Parties to undertake specific pieces of work on behalf of industry
Working Parties comprise TCF Member representatives and invited parties.
Managing connection and termination of copper and fibre services in abandoned intact scenarios.
Providing clear and consistent information about broadband plans to customers.
To develop an agreed process for migrating end users copper services to an alternative technology under specific scenarios.
The amended Telecommunications (New Regulatory Framework) Act 2018, Schedule 2A, provides for a Copper Withdrawal Code.
The Customer Complaints Code sets out the principles and processes for customers to make a complaint and the handling of those complaints by Scheme Members and by Telecommunication Dispute Resolution (TDR).
A collaborative and unified industry effort and voice on e-waste matters.
Enabling a successful fibre installation experience for customers
Encouraging the responsible and compliant delivery of mobile messaging services to consumers.
Working together to reduce international phone scam calls to New Zealand.
Working together to improve search outcomes for New Zealand Search and Rescue Operations.
To assist consumers who have an identified vulnerability and a dependency on connection to a fixed line telecommunications service.
