TCF Logo

We establish Working Parties to undertake specific pieces of work on behalf of industry

Working Parties comprise TCF Member representatives and invited parties.

Abandon Intact Connections

Managing connection and termination of copper and fibre services in abandoned intact scenarios.

Broadband Product Disclosure

Providing clear and consistent information about broadband plans to customers.

Copper Migration Code

To develop an agreed process for migrating end users copper services to an alternative technology under specific scenarios.

Copper Withdrawal Code

The amended Telecommunications (New Regulatory Framework) Act 2018, Schedule 2A, provides for a Copper Withdrawal Code.

Customer Complaints Code Review

The Customer Complaints Code sets out the principles and processes for customers to make a complaint and the handling of those complaints by Scheme Members and by Telecommunication Dispute Resolution (TDR).

Electronic Waste

A collaborative and unified industry effort and voice on e-waste matters.

Fibre Installation Process

Enabling a successful fibre installation experience for customers

Mobile Messaging Services

Encouraging the responsible and compliant delivery of mobile messaging services to consumers.

Scam Phone Calls

Working together to reduce international phone scam calls to New Zealand.

TCF – NZSAR Joint Working Party

Working together to improve search outcomes for New Zealand Search and Rescue Operations.

Vulnerable End Users

To assist consumers who have an identified vulnerability and a dependency on connection to a fixed line telecommunications service.

Last Modified On Monday, 15 July 2019