Telco industry and Commerce Commission work together to improve broadband performance

Dec 11, 2020

 The report also highlights that the broadband networks continued to perform well during the Covid-19 response period.

The Commerce Commission’s previous report ‘Winter Report August 2020’ indicated a varied distribution of speeds across the Fibre Max plans throughout New Zealand. Following these results, the industry and the Commerce Commission’s independent test partner SamKnows, worked together to examine the results, investigate why there was lower-than-expected Fibre Max reported performance and resolve any issues identified.   

The outcome of this investigation successfully identified changes that could be made to improve the performance of the Fibre Max service and ultimately deliver better broadband performance to those consumers. The SamKnows Fibre Max Investigation Report has been published alongside the Commerce Commission’s Spring MBNZ Report and details the specific methodology and testing carried out, and the solutions agreed.  

TCF CEO, Geoff Thorn says “the willingness of the industry to come together to identify the issues, and find solutions demonstrates what can be achieved when the industry and the Commerce Commission work together. The final outcome of the investigation is now indicating results much closer to what we would expect and confirms that Kiwis have access to world-class broadband”.  

“We are confident these results will be reflected in the Commerce Commission’s next report Autumn MBNZ report 2021.” 

“If we look at data internationally, we know our country is faring well, with New Zealand broadband speeds continuously improving and our fixed line broadband speeds above the OECD average.”[1] 

In another recent international study, New Zealand’s broadband speed has been ranked 23rd fastest in the world (out of 222), leading the way in Oceania.[2] 

 Thorn concludes, “overall, we see this as a positive outcome and proof that a collaborative process works best, benefiting consumers and the industry alike.  The result of the process confirms that New Zealanders are well served by the telecommunications industry.” 



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Paul Brislen.

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