| Provider | How to make a complaint |
2degrees | Email: tellus@2degreesmobile.co.nz for a mobile account. tellus@2degreesbroadband.co.nz for a broadband account. Phone: 200 from mobile, or 0800 022 022 from a landline. |
2talk | Email: complaints@2talk.co.nz Phone: 09 281 4357 Webchat: www.2talk.co.nz and open the chat window. Webportal: Open a ticket in the 2talk Web Portal |
Big Pipe | Online form: here - select "Make a Complaint" from the bottom of the list labeled "Please Select." Web chat: Visit the website to chat (8am - 10pm) Mail: Digital Support, Spark New Zealand Trading Limited, 45 Airedale Street, Auckland 1010, New Zealand |
Bulletin.Net | Email: noc@bulletin.net Phone: 0800 564 221 |
Flip | Online form: here Mail: Flip Customer Service Team, PO Box 108-109, Symonds Street, Auckland 1010 |
Orcon | Online form: here Mail: Orcon, P O Box 302362, North Harbour, Auckland |
| One New Zealand | Online form here Phone: Personal: 0800 800 021 Business 0800 400 888 |
Skinny Direct | Online form: here Phone: 0800 44 00 11 from New Zealand, or +64 3 371 0866 (free call) while roaming overseas with Skinny Direct. (Mon-Fri 8am-7pm; Sat, Sun & public holidays 9am - 5pm) |
Skinny Mobile | Online form: here
Phone: 0800 4 SKINNY (0800 4 754669) (Mon - Fri 8am - 7pm, Sat 9am - 5:30pm, Sun & Public Holidays 9am - 5:30pm) Chat: Visit the website to chat. Facebook: Message Us Email: Contact Us Roaming Help desk: +64 3 371 0866 (free if you’re using a Skinny Mobile SIM from anywhere in the world) (Mon – Fri 8am – 7pm NZT; Sat9am – 5:30pm NZT) Mail: Skinny Mobile Complaints, PO Box 91801, Auckland 1142
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Slingshot | Online form: here Phone: 0800 89 2000 Mail: Slingshot Customer Service Team, PO Box 108-109, Symonds Street, Auckland 1001 |
Spark | Online form: here Website: Visit the website to book a phone call or to use the Spark chatbot Phone: Residential customers: 123 or 0800 800 123 (Mon-Fri 7am-8pm, Sat- Sun 8am-6pm) Mobile customers: *123 or 0800 800 163 (Mon-Sun 8am-8pm) Business customers: 126 (Mon-Fri 8am-6pm, Saturday 8.30am – 5pm) Mail: Customer Resolutions, Spark New Zealand Trading Limited, PO Box 1473,
Christchurch 8140
In person: Visit a Spark store |
Trustpower | Phone: 0800 87 87 87 Email: enquiries@trustpower.co.nz Mail: Customer Resolution Office, Trustpower Limited, Private Bag 12023, Tauranga Mail Centre, Tauranga 3143 |
Vocus Communications |
Email: businessresolutions@vocus.co.nz Phone: 0800 89 5000
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