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New Zealand Telecommunications Forum Incorporated.

Phone: +64 9 475 0203 | PO Box 65503, Northshore, Auckland 0754

Customer complaints & disputes

The TCF does not manage customer complaints.

If you have a complaint about your Service Provider, please call the Telecommunications Dispute Resolution Service, toll free number 0508 98 98 98 or visit

Contact the TCF

If you are having issues porting your mobile phone number, please contact the new service provider you are trying to switch to. You can find out more information about porting your mobile number here.

If you are contacting us because your mobile phone is block listed (can’t make or send calls or texts), please contact your service provider. You can find out more information about mobile phone block listing here.

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Last Modified On Thursday, 1 June 2023