TCF Logo

Find out what to do if your mobile handset has been blocked or blacklisted

If your mobile phone has been lost or stolen, contact your mobile service provider to blacklist your IMEI number.


What is blacklisting?

Blacklisting works by blocking your phone’s unique identifier (IMEI number). When a phone is blacklisted because it has been lost or stolen, it cannot make or receive calls or use data.

Once a phone is blocked on a mobile network, it is blocked on all networks in New Zealand.

Back to top

What is an IMEI number?

Every mobile phone or device with a built-in phone or modem has a unique 15-digit International Mobile Equipment Identity, or IMEI number. The IMEI is only used for identifying the device.

Note: Dual SIM devices will have two IMEI numbers.

Back to top

What is an EID number?

EID stands for “Embedded Identity Document”. It is the built-in SIM card identifier for a mobile device. This is a new format of SIM card that allow you to use the services of a mobile operator without the need for a physical SIM card. These embedded SIM cards are called eSIM.

Note:

  • Not all carriers support eSIM.
  • You do not need your EID to blacklist your handset.

Back to top

How do I find my IMEI number?

To obtain your IMEI number, enter *#06# on your mobile phone. The IMEI number can also be found on the original packaging or on the battery of your device.

Back to top

What is an IMEI block?

Using your phone’s unique identifying number, you can ensure your lost or stolen phone cannot be used on any network in New Zealand by requesting to blacklist it through your mobile phone service provider.

Back to top

How do I check if an IMEI number has been blacklisted?

Check an IMEI number against our blacklisted database by entering the device’s IMEI number here.

Results:

Red status: this IMEI number is currently blacklisted.

Green status: this IMEI number is not currently blacklisted.

Back to top

What should I do if my phone is lost or stolen?

If you lose your phone or think it has been stolen, report it as soon as possible to your mobile phone service provider and they will blacklist it.
Back to top

How do I report my phone lost or stolen?

Contact your mobile phone service provider to have your phone blacklisted.
Back to top

How do I blacklist my phone if I do not know my IMEI number?

Back to top

What do I do if my phone is blacklisted?

If the mobile phone you are using has become blacklisted, contact your mobile phone service provider. Proof of phone ownership and proof of the person who requested the blacklisting, may be required.
Back to top

How do I unblock my phone?

Only the owner who reported the phone lost or stolen can request to remove an IMEI block. Proof of ownership may be required. Contact your mobile phone service provider.
Back to top

What do I do if I find a lost phone?

If you find a phone, please hand it in at your local Police station.
Back to top

How do I check if a second-hand phone is lost or stolen?

If you are buying a second-hand mobile phone, check the status of the handset using the IMEI lookup tool.


Back to top

What if the phone I bought second-hand was working, but is now blacklisted?

Stolen phones may be blacklisted up to 30 days after the event. Phones used in fraudulent activity may be blacklisted up to 120 days after the event as this activity may take longer to detect.

If the phone you are using has been blacklisted, first contact the seller. If you bought the device online and the seller cannot be contacted or is uncooperative report the matter to the online marketplace directly (for example TradeMe or eBay).

You can also file a complaint with the New Zealand Police.

Only the owner who reported the phone lost or stolen can request to remove an IMEI block. If the seller was not responsible for blacklisting the phone, contact your mobile phone service provider.


Back to top

I lost my phone while travelling overseas, what can I do?

Handset IMEI blocking only applies to New Zealand and users must be connected to a service provider at the time of loss/theft. If you are travelling overseas and your phone is lost or stolen, New Zealand network operators cannot block it.
Back to top
Last Modified On Thursday, 12 August 2021