Stolen
phones may be blacklisted up to 30 days after the event. Phones used in
fraudulent activity may be blacklisted up to 120 days after the event as this activity
may take longer to detect.
If
the phone you are using has been blacklisted, first contact the seller. If you
bought the device online and the seller cannot be contacted or is uncooperative
report the matter to the online marketplace directly (for example TradeMe or eBay).
You
can also file a complaint with the New Zealand Police.
Only
the owner who reported the phone lost or stolen can request to remove an IMEI
block. If the seller was not responsible for blacklisting the phone, contact
your mobile phone service provider.