Reporting scams helps organisations identify emerging threats, investigate criminal behaviour and improve protections for consumers.
Report suspicious calls, messages or account activity directly to your provider regardless of whether you lost money, so they can investigate and block numbers where appropriate.
If Money or Accounts Were Affected
Contact your bank or payment provider immediately.
Phone Scams
Contact your telecommunications provider.
Text Message Scams
Forward the message free of charge to:
- The Department of Internal Affairs (DIA) on 7726.
Email Spam
Report suspicious emails to:
Website Scams
Report suspicious websites to:
Investment Scams
Report to the:
Harmful Online Content
Report to:
Online Fraud and Cybercrime
Report to:
- New Zealand Police.
If you’re concerned about the immediate safety of you or someone else, call 111.
Scam reporting for telcos
It is helpful if you can provide your telecommunications provider with:
- Your name
- Your account number
- Your contact number
- The number you received the call on
- The number you received the call from (if this is available)
- The time and dates that the calls were received
- A description of what happened on the call
Where to report spam
The Department of Internal Affairs (DIA) is responsible for investigating complaints about unsolicited commercial electronic messages, either via txt or email, commonly referred to as spam.