Nuisance calls consist of any type of unwanted phone call such as prank calls, hang ups, telemarketing, silent calls, and repeated or excessive amounts of calls from the same number.
However, if a caller threatens you (or your family) this can be defined as a malicious call.
What should I do?
- If the caller is making direct threats to you or your family, you believe those threats are real and you are worried about your safety please call the police non-emergency number 105.
For calls that you consider more of an nuisance than a threat:
- If the calls are happening repeatedly it’s a good idea to keep a detailed record of these (including date, time, any background noise, caller’s voice – male/female, what they said, number the call came from if available)
- Report the phone calls to your provider and they may be able to investigate further for you and also have the number blocked.
- If you are receiving the calls to your mobile handset and you no longer wish to receive them you can block the number via your settings menu on your handset.
For further information visit:
https://www.netsafe.org.nz/mobilephoneharassmentandabuse/
https://www.tcf.org.nz/consumers/digital-living/stay-safe-online/phone-scams/
