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Some types of connections may affect your other services which rely on a fixed copper line connection

Voice Service

If you use VoIP as your primary voice service, be aware that it relies on the underlying broadband service. In the event of a broadband service interruption, such as a power outage for example, your phone service will not function, unless you have a battery back-up service.

This means you will not be able to make any calls, including to emergency services. Your service provider will be able to recommend an appropriate battery back-up service.

It is also recommended that you have access to a mobile phone that you can use during a power outage.

Medical Alarms and other phone services

Some existing services such as medical alarms, monitored security alarms and on-demand television services rely on a fixed copper phone line connection.

If you switch to fibre, these services may be impacted. Before switching to fibre, please check each of your services with your service provider to ensure their operation.

Confirm these services will still function or whether you will need to upgrade or replace them. You may consider a wireless medical alarm for example, which uses the mobile phone network instead.

Remember, if there is a power outage, none of your services that rely on your fibre connection will function, unless you have a battery back-up service.

Last Modified On Friday, 15 December 2017