Commerce Commission is seeking feedback on draft copper withdrawal code

May 20, 2020

The code is intended to protect consumers that Chorus wants to move off its old copper network onto faster and more reliable technologies such as fibre networks.

“By 2022, most New Zealanders are expected to have access to fibre at home. That means large parts of the traditional copper phone and broadband network may no longer be needed,” said Telecommunications Commissioner Dr Stephen Gale.

“To ensure consumers are protected, the Commission has designed the copper withdrawal code that Chorus, the provider of New Zealand’s copper telecommunications network, must follow.”

The  draft code sets minimum requirements that Chorus must meet before it will be able to stop providing copper services, such as landlines and ADSL or VDSL broadband, to a consumer – including that equivalent services must be provided over fibre. 

 “The code ensures consumers who are still using copper services will get at least 6 months’ notice, be provided with information about moving to fibre, and – if they order it – have fibre installed at their home before the copper services can be stopped,” said Dr Gale.

“The earliest Chorus can stop supplying these services is after the code is finalised from late-2020 and only in the areas where fibre is available to be installed in homes and once the consumer protections of the code are met. In areas where fibre is not currently available Chorus must continue to supply services over the copper network. 

“We are inviting feedback from individual consumers and advocacy groups about the proposed code. We’re also interested in hearing views about any additional protections needed for consumers during the transition to fibre that could be addressed by the code.”

Submissions can be made via the Commission’s website by 5pm on 17 July 2020. The final code is expected to be finalised and published in September 2020.

For media enquiries contact
Paul Brislen.

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