“Over the past decade, we’ve supported independent performance testing to help consumers choose the right broadband for their household. We’ve done this because when you buy a fridge you can pop into a whiteware store to compare makes and models, but when you buy an internet connection it’s more difficult to compare plans, providers, and technologies,” Telecommunications Commissioner Dr Stephen Gale said.
The paper explains how and why we do performance testing and reflects some of the benefits of testing over the past decade. Notable events include Netflix’ arrival in New Zealand in 2015 which saw providers’ having to manage network congestion caused by large increases in video traffic over broadband networks, and increasing broadband speeds around the country mirroring the Government’s rollout of Ultra-Fast Broadband and rural broadband initiatives.
“When consumers are thinking of switching broadband plans, things have often changed since the last time they were in the market. New Zealand’s average broadband speed has increased threefold in the past five years alone, and with more options available than ever before we want to empower consumers to make good purchasing decisions,” Dr Gale said.
In May 2018, the Commission announced SamKnows as the provider to deliver an enhanced broadband testing programme with probes in 3,000 households. Volunteers will have access to their own personal broadband performance information in real time through a personalised online performance dashboard. This information may help diagnose problems and improve their home broadband performance. To date, more than 2,600 volunteers have signed up for the testing programme. Volunteers can sign up at www.comcom.govt.nz/broadbandvolunteer. The first round of testing information is expected to be made available in October 2018.
More information can be found here.
The Commission is required to monitor and report on competition, performance, and development of telecommunications markets under the Telecommunications Act. The Telecommunications (New Regulatory Framework) Amendment Bill going through Parliament will also require the Commission to provide consumers with independent information to help them make informed purchasing decisions.
Our first ‘topic’ paper on telecommunications market developments in 2017 was published in April. We are aiming to develop additional papers over the next year on specific topics of interest, market developments, and trends.
Rachael Cox, Senior Communications Adviser
Phone (04) 924 3881, mobile 021 225 4454