TCF launches new website for consumers

Nov 22, 2017

The New Zealand Telecommunications Forum (TCF) has launched a new website which has a stronger consumer focus.

“Our new site,, has been designed with consumers in mind. It’s easy to use and includes up-to-date information and educational material about telecommunications services that New Zealanders can trust to be impartial” says TCF CEO Geoff Thorn.

“There is plenty of telco information readily available to consumers from a number of sources. However, the TCF does not recommend one service provider over another. Alongside representing the industry collectively, we offer a neutral source of information for kiwi consumers. The site tries to unpick some of the complexity of modern communications. New Zealanders have access to world class networks, but as faster and better services become available, the technology becomes more complex for consumers.”

The refreshed TCF website contains industry codes and other industry-related information as before, which is clearly separated from neutral, consumer-focussed information. It has been designed to serve the needs of the industry as well as consumers

Go to for everything you need to know about:

· choosing a phone or internet plan

· choosing or switching providers

· improving broadband performance

· getting connected to fibre

· porting phone numbers

· lost and stolen phones

· mobile phone recycling

· staying safe online

· complaints

· wiring your home and more.

The TCF was established in 2002 and plays a vital role in the telecommunications industry. It collaboratively develops industry standards and codes of practice underpinning the nation’s digital economy.

“Our aim is to foster cooperation amongst the telecommunications industry, enabling efficient provision of both regulated and non-regulated services,” explains Geoff Thorn.

TCF Members include: 2degrees, AWACS, Chorus, DTS, Enable Networks, Kordia, Northpower Fibre, NOW, Spark, Symbio Networks, TrustPower, Ultrafast Fibre, UnisonFibre, Vector Communications, Vocus Communications and Vodafone. Huawei are General Associate members.

For more information visit:


For more information, please contact: Geoff Thorn, TCF, CEO

Ph: +64 21 937 920 | Email: | Twitter: @TCFNZ

For media enquiries contact
Paul Brislen.

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