News

Battening down the hatches: the telco sector’s response to Cyclone Gabrielle

7 Mar 2023

When NEMA called to say the incoming cyclone would be the biggest in a century it was hard to judge just what that would mean in practice. February saw the industry swing into full crisis mode with damage and destruction on an unprecedented scale. We were prepared for a regional response but the scale of the damage was bigger than any of us were prepared for.

Q&A - Technologies in extreme weather events

19 Feb 2023

Commonly asked questions about technologies in extreme weather events

Don't let mobile phone scams ruin your Christmas

13 Dec 2022

Christmas is a time of celebration, but scammers also have plenty of opportunities to cash in on the festive season. If you’re in the market for a phone or mobile device it pays to double check its pedigree before parting with your cash.

A New Structure for the Telecommunications Dispute Resolution Service

1 Dec 2022

The Telecommunications Dispute Resolution (TDR) service has undergone a year of change with a new structure launching early next year.

UFB Mission accomplished

18 Nov 2022

When the Ultra Fast Broadband project was first introduced by Steven Joyce after the 2008 election, my home internet was delivered by a Nokia M1122 modem and ran at a blistering 6Mbit/s download speed.

Staying one step ahead of the scammers

15 Nov 2022

“Hi mum, I dropped my phone and it's completely smashed... this is my new number.”

TCF supports improving product disclosure for telecommunications consumers

12 Oct 2022

The Telecommunications Forum (TCF) welcomes the Commerce Commission’s emerging views paper on improving retail service quality of product disclosure for mobile and broadband services.

I’d like to speak to the manager, please

5 Oct 2022

The Commerce Commission has said it will begin requiring telcos to disclose whether they belong to the Telecommunications Dispute Resolution Service or not. I think this is a really good idea and commend the Commission for it.

The Digital Strategy for Aotearoa

22 Sep 2022

Last week the long-awaited Digital Strategy for Aotearoa was launched at the Digital Boost birthday party. Long awaited in the sense that we haven’t had a digital economy strategy since National’s Building a Digital Nation, launched in 2016.

5 Things To Know About Copper Withdrawal

15 Sep 2022

In this blog we are going to share five things to know when it comes to the copper service network in New Zealand. The way we connect our landline and broadband services is changing, as our needs and requirements grow. For some of us that means learning far more about our phone systems than we’d ever expected to.

March 2023

Battening down the hatches: the telco sector’s response to Cyclone Gabrielle

February 2023

Q&A - Technologies in extreme weather events

December 2022