The New Zealand telecommunications sector has closed its final 3G mobile networks and as of April 2026 we move to a 4G+ world.
Mobile Network Operators still want customers to check their mobile devices can still make 111 calls, following this transition.
“Millions of New Zealanders have engaged with the public awareness campaign, including a strong response to the free text ‘3G’ to 550 checker tool, which enables customers to quickly confirm whether their devices are compatible,” explains Telecommunications Forum CEO, Paul Brislen.
“Now that 3G networks have been switched off nationwide, mobile devices that rely on 3G for voice, text or data will no longer be able to connect — including for emergency 111 calls. Kiwis on any New Zealand network who are unsure can free text ‘3G’ to 550 for a status report from their provider”
The multi-year industry project included the construction of hundreds of new cell towers, alongside widespread upgrades to existing sites with 4G and 5G equipment.
In hand with the mobile network operator infrastructure upgrades and targeted customer communications, a large-scale, industry-funded consumer awareness campaign – led by the New Zealand Telecommunications Forum (TCF) – has played a critical role in supporting the transition.
Brislen says the success of the shutdown reflects the strength of a co-ordinated, united industry approach to planning and communication.
“This has been one of the most significant technology transitions undertaken by the sector in recent years, focused on well-planned implementation and delivering clear and consistent messaging to customers. We’ve also taken close learnings from international experience – particularly the challenges seen during Australia’s 3G shutdown – to ensure New Zealand customers were better prepared and supported through this change.”
Most New Zealanders are already using 4G or 5G capable devices and are unlikely to notice any change. However, customers using older, second-hand, or overseas-purchased phones — including some newer models — may still be affected, particularly if their device relies on 3G for voice calling.
“Some phones can still make standard calls, send texts, and use data over 4G, but will not be able to make emergency 111 calls now that 3G is gone. That is why it’s important to check,” says Brislen.
“Customers are urged not to call 111 to test their mobile phone capability, but instead, check with your provider to make sure your phone has the correct settings and is fully compatible.”
More information and support resources are available at www.3Gshutdown.co.nz
Network Operator Progress
1. Checking your device is easy and free:
Text the message ‘3G’ to the number 550. You will receive a response back from your mobile provider, advising whether your phone is compatible or if you need to act.
2. Update or upgrade your device
Consumer NZ and the TCF have produced a technical video guide outlining the steps required to update phone software and settings across a range of models. If your device needs to be replaced, there is no need to purchase a premium model. Affordable options are available. Speak to your provider about the best option for your needs.
3. Contact your provider
If you require technical support or have questions, contact your mobile provider for assistance. For non-phone devices, contact the device manufacturer directly.
4. Spread the word
Encourage friends, whānau, and your wider community — particularly those who may not be aware of the change — to check their devices. Free support resources are available in 11 languages, including te reo Māori and New Zealand Sign Language.
5. Recycle old devices
If you are replacing your phone, recycle your old device free of charge through New Zealand’s RE:MOBILE mobile phone recycling programme. There are more than 400 drop-off locations nationwide, and free courier pick-up can be booked online.
About the TCF
The NZ Telecommunications Forum (TCF) was established in 2002. It plays a vital role in New Zealand’s telecommunications industry, collaboratively developing industry standards and codes of practice that underpin the country’s digital economy.
TCF Members include: 2degrees, AWACS, Chorus, Connexa, Devoli, Enable Networks, FortySouth, Kordia, Lightwire, Mercury, Northpower Fibre, NOW, One NZ, Spark, Symbio Networks, Tuatahi First Fibre, and Vector Fibre. Hourua Limited is also an Associate Member of TCF.
For more information, visit: http://www.tcf.org.nz
