Industry News

Telco industry creating no-contact retail stores for essential hardware provision during lock-down

25 Mar 2020

Telecommunications companies are lifeline utilities and as such are expected to continue to provide their services to New Zealanders during all Alert Levels.

New Zealand telco industry urging consumers to check their home networks ahead of COVID-19 Level 4

24 Mar 2020

With the entire country going into self-isolation, demand for data will increase as Kiwis use the internet to continue to work, learn and to entertain themselves over the coming four weeks.

Telco industry working quickly to fix calling issues

23 Mar 2020

The New Zealand telecommunications industry is working quickly and collaboratively to remedy calling issues that have stemmed from a significant increase in the volume of voice calls on both mobiles and landlines.

New Zealand telco industry prepared for increasing demand due to COVID-19

16 Mar 2020

New Zealand telecommunications networks are well positioned to keep up with increasing demand as more people are working from home due to COVID-19.

New Zealand telco industry keeping up with demand for data

12 Mar 2020

The New Zealand Telecommunications Forum (TCF) welcomes the Commerce Commission’s Annual Telecommunication Monitoring Report released today which confirms that the telecommunications industry is responding positively to New Zealanders’ demand for access to high quality and world class telecommunications services.

Annual Telecommunications Monitoring Report shows fibre broadband overtakes copper

12 Mar 2020

The Commerce Commission has released its Annual Telecommunications Monitoring Report highlighting trends in the industry, including that fibre has overtaken copper as the main way Kiwi households access the internet from home.

Feedback sought on draft protections for consumers who rely on home phones to contact 111

11 Mar 2020

The Commerce Commission is seeking feedback on a code to protect consumers who are at particular risk of needing to contact emergency services and only have access to a home phone to do so.

Draft guidance released on Commission’s approach to unbundled fibre

4 Mar 2020

The Commerce Commission has released draft guidance to help the telecommunications industry understand its approach to monitoring and enforcing obligations on Chorus and the other local fibre companies (LFCs) to allow retailers access to unbundled fibre services with acceptable terms and prices.

First geographic areas identified for transition away from copper telco services

19 Dec 2019

The Commerce Commission has published an interactive map showing its initial assessment of locations where Chorus will eventually be able to stop providing copper services, such as landlines and ADSL or VDSL broadband, because fibre is available.

CEO's message: How the industry is combating scams

17 Dec 2019

Scams continue to be a significant problem for New Zealand consumers with Netsafe reporting that the amount of money lost to online scams alone has tripled to $33 million in the last year.