Providing clear information standards for telecommunications plans.
What it is
A mandatory code of practice that specifies minimum standards for the disclosure of information regarding residential plans to Consumers.
Purpose
- This Code defines how service providers must disclose plan information to help consumers compare services.
- The Code sets minimum requirements for how providers present plan information, including required wording in Product Descriptions and Plan Cards.
- To provide a standard template for providers to use when developing a Product Description for their broadband plans.
Who it applies to
Providers who sell mass market residential broadband plans to consumers
Product Description Template
The Broadband Product Description Template published on this page should be used as a standard template by all providers when developing Product Descriptions (Offer Summaries) for their broadband plans.
Who it affects
Customers looking to purchase a residential broadband plan.
Code status
Code type: Mandatory Code
Document version: 3rd edition. April 2026.
Signatories to this Code
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