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Providing standardised information about broadband plans to customers

What it is

A mandatory code of practice that specifies minimum standards for the disclosure of information regarding mass market residential fixed line broadband internet access plans to customers.


  • Allow customers to easily compare broadband plans between service providers via a customer-friendly Offer Summary.
  • Enable customers to select the best broadband plan for their needs.
  • Specify what key information a service provider must provide on their Offer Summary for their fixed line, mass market broadband plans.
  • Specify what other information service providers must make available to customers about their broadband plans, performance, traffic management and related issue.

Who it applies to

  • TCF Members
  • Non-TCF Members who are telecommunications service providers, selling fixed line, mass market residential broadband plans, who choose to sign up to the code.

Who it affects

Customers looking to purchase a fixed line broadband plan.

Code status

Code type: Mandatory Code

Document version: 1st edition. October 2013.

Signatories to this Code

Looking for something else?

Broadband Product Disclosure Working Party

Read about current projects and work relating to Broadband Product Disclosure.

Find out more

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Last Modified On Tuesday, 25 May 2021