Setting minimum standards for credit related disconnection and restriction of telecommunications services should a customer not meet their commitments under their terms and conditions of their contract for service. Protecting vulnerable consumers by ensuring they are not unduly disconnected. 

What it is

The Disconnection Code (the Code) provides guidelines for telecommunications providers to comply with when developing, operating and applying their disconnection policies for residential customers.


To provide fair and consistent disconnection policy standards for telecommunications service providers that help inform and protect customers.

Who it applies to

Telecommunications service providers who are signatories to this Code

Who it affects

Residential telecommunications customers.

Code status

Code type: Voluntary code

Document version: May 2016

Signatories to this Code



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