Providing standardised information about broadband plans to customers
What it is
A mandatory code of practice that specifies minimum standards for the disclosure of information regarding residential broadband internet access plans to customers.
- Allow customers to easily compare broadband plans between service providers via a customer-friendly Offer Summary.
- Enable customers to select the best broadband plan for their needs.
- Specify what key information a service provider must provide on their Offer Summary for their residential broadband plans offered over fibre, fixed wireless, WISPs, cable, copper (ADSL and VDSL) and satellite technologies.
- Specify what other information service providers must make available to customers about their broadband plans, including traffic management and related issues.
- Provide a link to where the customer can access performance information for the broadband plan, for example the Commerce Commission Measuring Broadband New Zealand results.
Who it applies to
- TCF Members
- Non-TCF Members who are telecommunications service providers selling mass market residential broadband plans, who choose to sign up to the code.
Who it affects
Customers looking to purchase a residential broadband plan.
Code type: Mandatory Code
Document version: 2nd edition. April 2022.
Signatories to this Code
- AWACS Communications (NZ) Ltd
- Electric Kiwi
- Enable Networks
- Northpower Fibre
- One New Zealand
- Symbio Networks Pty Ltd
- Tuatahi First Fibre
- Unison Fibre
- Vector Fibre
Looking for something else?
Broadband Marketing Code
This Code requires providers who market broadband services to ensure that the information about the technical and performance characteristics of the broadband service is presented in a clear, accurate and up-to-date way.
Copper and PSTN Transition Code
This is the code for the marketing of alternative services (broadband services) during the transition from copper and PSTN to fibre and wireless connections.
Consumer Offer Summary 3.07 MB