Providing clear information standards for telecommunications plans.
What it is
A mandatory code of practice that specifies minimum standards for the disclosure of information regarding residential plans to broadband and mobile consumers.
Purpose
- This Code defines how service providers must disclose plan information to help consumers compare services.
- The Code sets minimum requirements for how providers present plan information, including required wording in Product Descriptions and Plan Cards.
- To provide a standard template for providers to use when developing a Product Description for their broadband plans or mobile plans.
Who it applies to
Providers who sell mass market residential broadband plans and/or mobile plans to consumers.
Broadband Product Description Template
The Broadband Product Description Template published on this page should be used as a standard template by all providers when developing Product Descriptions (Offer Summaries) for their broadband plans.
Mobile Product Description Template
The Mobile Product Description Template published on this page should be used as a standard template by all providers when developing Product Descriptions (Offer Summaries) for their mobile plans.
Who it affects
Consumers looking to purchase a residential broadband plan or mobile plan.
Code status
Code type: Mandatory Code
Document version: 4th edition. October 2026.
Signatories to this Code
Documents 
Looking for something else?
Broadband Marketing Code
This Code requires providers who market broadband services to ensure that the information about the technical and performance characteristics of the broadband service is presented in a clear, accurate and up-to-date way.
Copper and PSTN Transition Code
This is the code for the marketing of alternative services (broadband services) during the transition from copper and PSTN to fibre and wireless connections.