Ensuring the effective delivery of emergency calls made via voice services

What it is

The Emergency Calling Code (the Code) specifies call quality standards for voice calls to emergency services and customer information to be provided to emergency service organisations.

Code signatories are required to provide customer billing name and address details to the Emergency Services Organisations’ National Location Register. This allows emergency service organisations to provide assistance to 111 callers who are unable to identify their location to the 111 service themselves in an emergency.


To specify service performance and customer information standards for emergency calls made via voice telephony services

Who it applies to

Providers of voice telecommunications services to customers.

Who it Affects

  • Emergency service organisations such as Fire, Police and Ambulance which are accessible by a 111 emergency call.
  • Telecommunication service customers

Document status

Document type: Mandatory code
Document version: 4th Edition, July 2022.

Signatories to this Code

Looking for something else?

NZ Police TESA Documentation

Providing customer details to emergency service providers national location register.

Find out more


Operations and Support Manual for the Emergency Calling Code

TCF Emergency Calling Code


Industry Hub


Share this

Stay up-to-date

This field is for validation purposes and should be left unchanged.