Ensuring the effective delivery of emergency calls made via voice services
What it is
The Emergency Calling Code (the Code) specifies call quality standards for voice calls to emergency services and customer information to be provided to emergency service organisations.
Code signatories are required to provide customer billing name and address details to the Emergency Services Organisations’ National Location Register. This allows emergency service organisations to provide assistance to 111 callers who are unable to identify their location to the 111 service themselves in an emergency.
Purpose
To specify service performance and customer information standards for emergency calls made via voice telephony services
Who it applies to
Providers of voice telecommunications services to customers.
Who it Affects
- Emergency service organisations such as Fire, Police and Ambulance which are accessible by a 111 emergency call.
- Telecommunication service customers
Document status
Document type: Mandatory code
Document version: 4th Edition, July 2022.
Signatories to this Code
- 2degrees
- AWACS Communications (NZ) Ltd
- Chorus
- Devoli
- Electric Kiwi
- Enable Networks
- Fortysouth
- Kordia
- Mercury
- Northpower Fibre
- NOW
- One New Zealand
- Spark
- Symbio Networks Pty Ltd
- Tuatahi First Fibre
- Unison Fibre
- Vector Fibre
Looking for something else?
NZ Police TESA Documentation
Providing customer details to emergency service providers national location register.
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