Emergency Calling Code

Table of Contents

Ensuring the effective delivery of emergency calls.

What it is

The Emergency Calling Code (the Code) specifies call quality standards for voice calls to emergency services and customer information to be provided to emergency service organisations (Fire, Police and Ambulance).

This Code applies to any voice service provider providing a code standard voice service to a customer. The scope of the code covers an emergency call from the point at which the call is received by the voice service provider through to where the call is handed off to the Initial Call Answering Point (ICAP) which then transfers the call to the appropriate emergency service organisation.

For more information on emergency service call visit:

Emergency call services | Ministry of Business, Innovation & Employment

For information on the emergency calling location information services visit:

Location Information Services | NGCC

Purpose

To specify service performance and customer information standards for emergency calls made via voice telephony services

Who it applies to

Providers of voice telecommunications services to customers.

Who it Affects

Emergency service organisations such as Fire, Police and Ambulance which are accessible by a 111 emergency call.
Customers of Telecommunication services

Document status

Document type: Mandatory code
Document version: 4th Edition, July 2022.

Signatories to this Code

Looking for something else?

NZ Police TESA Documentation

Providing customer details to emergency service providers national location register.

Find out more

Documents

Operations and Support Manual for the Emergency Calling Code

TCF Emergency Calling Code

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