Ensuring the effective delivery of emergency calls.
What it is
The Emergency Calling Code (the Code) specifies call quality standards for voice calls to emergency services and customer information to be provided to emergency service organisations (Fire, Police and Ambulance).
This Code applies to any voice service provider providing a code standard voice service to a customer. The scope of the code covers an emergency call from the point at which the call is received by the voice service provider through to where the call is handed off to the Initial Call Answering Point (ICAP) which then transfers the call to the appropriate emergency service organisation.
For more information on emergency service call visit:
Emergency call services | Ministry of Business, Innovation & Employment
For information on the emergency calling location information services visit:
Location Information Services | NGCC
Purpose
To specify service performance and customer information standards for emergency calls made via voice telephony services
Who it applies to
Providers of voice telecommunications services to customers.
Who it Affects
- Emergency service organisations such as Fire, Police and Ambulance which are accessible by a 111 emergency call.
- Customers of Telecommunication services
Document status
Document type: Mandatory code
Document version: 4th Edition, July 2022.
Signatories to this Code
- 2degrees
- Chorus
- Devoli
- Electric Kiwi
- Enable Networks
- Fortysouth
- Kordia
- Mercury
- Northpower Fibre
- NOW
- One New Zealand
- Spark
- Symbio Networks Pty Ltd
- Tuatahi First Fibre
- Unison Fibre
- Vector Fibre
Looking for something else?
NZ Police TESA Documentation
Providing customer details to emergency service providers national location register.
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