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Providing customer details to emergency service providers

What it is

The TCF Emergency Services Code (the Code) requires all TCF Members to provide customer billing name and address details to the Emergency Services Providers' National Location Register (currently the Police TESA database). This allows emergency services providers to provide assistance to 111 callers, who are unable to identify their location to the 111 service themselves in an emergency.


To specify the requirements that a telecommunication service provider must provide to to the Emergency Services Providers' National Location Register.

Who it applies to

Providers of voice telecommunications services to customers.

Who it affects

  • Emergency service providers such as Fire, Police and Ambulance which are accessible by a 111 emergency call.
  • Telecommunication service customers

How to provide your Subscriber Data to Police

Please refer to the Police Telecommunications Directory Database System (TDDS) Supplier Requirements document for details of the format of the data and method of file transfer that is required to enable a telecommunications provider to provide subscriber details on a regular basis to Police. For a copy of the document, please contact the Emergency Services Forum Administrator.

Looking for something else?

Emergency Calling Code

Telecommunications industry code for emergency voice calling services

Find out more

Last Modified On Tuesday, 18 June 2019